Part Time Member Service Representative

Isabella Community Credit Union•Union Charter Township, MI

About The Position

Responsible for all aspects of member service, including over-the-counter financial transactions involving cash and negotiable instruments, account maintenance, product orders, and telephone service. Maintains accuracy in posting transactions and balancing the cash drawer, daily work, and branch equipment. Builds rapport with members and promotes Isabella Community Credit Union products and services. Represents ICCU courteously and professionally in work-related interactions. Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints. Refers problems to a supervisor as needed, along with recommendations for resolution. Identifies opportunities to cross-sell products or services, provides information about products and services in person or by telephone, maintains accurate member account information in the computer system, prepares required management reports, and acts as a liaison between members and other departments. Performs other job-related duties as assigned.

Requirements

One month to twelve months of similar or related experience.
High school education or GED.
Ability to provide assistance and information courteously in routine interactions with members, vendors, or other contacts.
Working knowledge of principles and processes for providing member and personal services; actively looks for ways to help people.
Ability to communicate information and ideas verbally so others understand.
Working knowledge of related computer systems and applications.
Prolonged periods sitting at a desk and working on a computer.
Ability to lift up to 15 pounds at a time.

Responsibilities

Provide member service, including financial transactions, account maintenance, product orders, and telephone service.
Accurately post transactions and balance the cash drawer, daily work, and branch equipment.
Build rapport with members and promote ICCU products and services.
Represent ICCU courteously and professionally in work-related interactions.
Assist members with opening and closing accounts and process transactions.
Address and resolve member problems, inquiries, or complaints; refer problems to a supervisor as needed and recommend resolutions.
Identify opportunities to cross-sell additional products or services.
Provide members with information about products or services in person or by telephone.
Maintain accurate member account information in the computer system and prepare required management reports.
Act as a liaison between members and various departments.
Perform other job-related duties as assigned.