Part-Time Member Service Representative (Teller)

First Capital Federal Credit Union•York, PA

10h

About The Position

First Capital Federal Credit Union is seeking a part-time Member Service Representative (Teller) to provide member service and support daily financial transactions. The role is a key point of contact for members, assisting with account requests and identifying products and services that meet their needs. The representative is expected to create a positive member experience while supporting the Credit Union’s mission and core values in a welcoming, team-oriented workplace.

Requirements

High school diploma or GED.
Strong communication and interpersonal skills, with a commitment to positive, personalized service.
Professional, friendly, and approachable demeanor.
Ability to handle cash accurately, follow procedures, and maintain attention to detail.
Willingness to learn about Credit Union products and services and help members find solutions that meet their needs.

Nice To Haves

Previous experience in a financial institution, retail cash-handling environment, or customer service role.

Responsibilities

Deliver prompt, professional, and courteous service while building positive relationships with members.
Listen to members, identify their needs, and recommend appropriate products and services to support their financial goals.
Accurately process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
Balance and maintain a cash drawer while following established procedures and security guidelines.
Assist members with account maintenance and requests, including name and address changes.
Support established sales and service goals by recognizing opportunities to educate members about Credit Union products and services.
Represent First Capital’s mission and You First Core Values through every member interaction.