Part-Time Member Service Representative

All In Credit Union•Daleville, AL

6d•$19 - $28

About The Position

The Member Service Representative is a part-time branch operations role at All In Credit Union. The position supports members with financial products and services, processes loans and transactions, maintains accurate records, and helps ensure compliance with Credit Union standards. The scheduled hours are Monday and Friday, 8 a.m.–5 p.m.; Tuesday and Thursday, 8 a.m.–3 p.m.; Wednesday off. The representative assists members with loans, credit cards, accounts, and other financial needs; communicates with members and internal departments; identifies opportunities to connect members with relevant Credit Union products; and performs administrative duties. The role also includes serving as Membership Officer, participating in NMLS registration as required, and providing notary services if applicable. All In Credit Union describes its workplace as supportive and inclusive, with opportunities for professional growth and community involvement.

Requirements

Up to 3 years of related experience in a financial or banking environment.
High school diploma or GED.
Excellent communication skills and the ability to interact professionally with members and colleagues.
Knowledge of BSA/OFAC compliance and the ability to assist members with related inquiries.
Willingness to register and participate in NMLS.
Must complete annual BSA training and maintain knowledge of applicable laws and regulations.

Nice To Haves

Notary Public certification may be required.

Responsibilities

Assist members with loan and credit card applications and ensure required documentation is complete and accurate.
Process and disburse loan proceeds, maintain proper documentation, and schedule loan closings with members.
Complete month-end reporting and ensure compliance with internal standards.
Help members open and close accounts, including investment and IRA accounts, and keep records up to date.
Conduct checks such as SSN verification to help prevent fraudulent accounts or accounts with outstanding balances.
Serve as a liaison between members and departments to support clear communication.
Process and authenticate deposits, withdrawals, loan payments, wires, and other financial transactions.
Identify cross-sell opportunities for Credit Union products and services.
Perform administrative tasks, including filing, data entry, equipment maintenance, and answering phones.
Register and participate in the Nationwide Mortgage Licensing System and Registry (NMLS) as required.
Provide notary services, if applicable, in compliance with state regulations.
Act as the Membership Officer and support high levels of member satisfaction.
Complete annual BSA training and maintain knowledge of applicable laws and regulations.