Part-Time Member Service Representative

All In Credit Union•Enterprise, AL

10d•$19 - $28

About The Position

The Part-Time Member Service Representative works 28 hours per week, with regular hours Monday and Friday from 8–5 and Tuesday and Thursday from 8–3. This role supports branch operations by handling member services, loan processing, financial transactions, records, compliance, and administrative duties. The representative helps members meet their financial needs while ensuring accuracy, efficiency, and adherence to Credit Union standards. The role includes assisting with loan and credit card applications, processing loan proceeds, opening and closing accounts, conducting account verification checks, and serving as a liaison between members and other departments. The representative also supports member satisfaction as Membership Officer, identifies opportunities to connect members with Credit Union products and services, and completes required compliance training. NMLS registration and participation are required; notary services and certification may apply. All In Credit Union describes its workplace as supportive, inclusive, and purpose-driven, with opportunities for professional growth and community involvement. It is an Equal Opportunity Employer and accommodates employees with disabilities.

Requirements

Up to 3 years of related experience in a financial or banking environment.
High school diploma or GED.
Excellent communication skills and ability to interact professionally with members and colleagues.
Knowledge of BSA/OFAC compliance and ability to assist members with related inquiries.
Willingness to register and participate in NMLS.
Ability to complete annual BSA training and maintain knowledge of applicable laws and regulations.

Nice To Haves

Notary Public certification may be required.
Notary services, if applicable.

Responsibilities

Assist members with loan and credit card applications and ensure required documentation is complete and accurate.
Process and disburse loan proceeds, maintain proper documentation, and schedule loan closings with members.
Complete month-end reporting and ensure compliance with internal standards.
Help members open and close accounts, including investment and IRA accounts, and maintain up-to-date records.
Conduct checks such as Social Security number verification to help prevent fraudulent accounts or accounts with outstanding balances.
Serve as a liaison between members and departments to ensure clear communication.
Process and authenticate deposits, withdrawals, loan payments, wires, and other financial transactions.
Identify opportunities to cross-sell Credit Union products and services.
Perform administrative duties, including filing, data entry, equipment maintenance, and answering phones.
Register and participate in the Nationwide Mortgage Licensing System and Registry (NMLS) as required.
Provide notary services, if applicable, in compliance with state regulations.
Act as Membership Officer and support high levels of member satisfaction.
Complete annual BSA training and maintain knowledge of applicable laws and regulations.