Nail Technician

Highgate Hotels • Lahaina, HI

10d

About The Position

Highgate is seeking a skilled and passionate Nail Technician to provide high-quality nail services and exceptional customer service in a clean, welcoming spa environment. The role includes performing nail treatments, communicating with clients about their preferences and aftercare, and assisting with body waxing as needed. The position pays $16 per hour plus tips. Flexible and long hours may sometimes be required. Benefits described in the posting apply to full-time associates; the posting notes that benefits do not apply to part-time positions.

Requirements

• High school diploma or equivalent and/or one year of experience in a spa or related field is preferred.
• One year of retail experience is preferred.
• Proficiency in various nail-care techniques and treatments.
• Strong customer service skills and ability to build rapport with clients.
• Knowledge of sanitation practices and health regulations related to nail services.
• Ability to upsell services and products while maintaining positive client relationships.
• Excellent verbal and non-verbal communication skills, including the ability to communicate effectively in writing with employees and guests.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask and prioritize functions to meet deadlines.
• Ability to understand and apply complex information from various sources.
• Ability to exert up to 50 pounds of force occasionally and/or 25 pounds frequently or constantly to move objects.
• Bilingual ability is preferred.
• Flexible and long hours may sometimes be required.

Nice To Haves

• One year of spa or related-field experience.
• One year of retail experience.
• Bilingual ability.
• Retail sales experience, particularly with beauty or personal-care products.

Responsibilities

• Perform manicures, pedicures, gel applications, nail enhancements, and foot soaks.
• Keep workstations, tools, and equipment clean and sanitary in compliance with health regulations.
• Provide attentive customer service by understanding client needs and preferences.
• Upsell services and products to enhance the client experience and meet sales goals.
• Stay informed about nail-care trends and techniques.
• Explain services, desired outcomes, and aftercare instructions to clients.
• Assist with body waxing services as needed.
• Attend required hotel meetings and trainings, maintain regular attendance, and comply with hotel standards and regulations.
• Maintain a professional appearance and grooming, including wearing the proper uniform and name tag.
• Support safe, efficient, and productive hotel operations; identify problem areas and help implement solutions.
• Handle problems effectively, show initiative, maintain confidentiality, and cross-train in other hotel-related areas.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor and ensure hands, clothing, and breath are free of cigarette smoke during shifts.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• State- and location-specific paid holidays, vacation, and sick leave for eligible associates in Washington, Colorado, and California, subject to applicable terms and conditions

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED