Nail Technician

Royal Lahaina Resort • Lahaina, HI

9d

About The Position

Highgate Hotels is seeking a skilled and passionate Nail Technician to provide high-quality nail services and exceptional customer service in a clean, welcoming spa environment. The role involves nail treatments, client communication and aftercare guidance, and assisting with body waxing services as needed. Compensation is $16 per hour plus tips.

Requirements

• High school diploma or equivalent and/or one year of experience in a spa or related field preferred.
• At least one year of retail experience preferred.
• Proficiency in various nail-care techniques and treatments.
• Strong customer-service skills and ability to build rapport with clients.
• Knowledge of sanitation practices and health regulations related to nail services.
• Ability to upsell services and products while maintaining positive client relationships.
• Excellent verbal and written communication skills, including the ability to communicate attentively and courteously with employees and guests.
• Ability to listen to, understand, and clarify concerns.
• Ability to multitask and prioritize departmental functions to meet deadlines.
• Ability to understand and apply complex information from various sources.
• Ability to maintain regular attendance as required by scheduling and hotel needs.
• Ability to maintain high standards of personal appearance and wear the required uniform and nametag.
• Ability to handle and resolve problems and show initiative.
• Ability to maintain confidentiality.
• Flexible and long hours are sometimes required.
• Medium work: exert up to 50 pounds of force occasionally and/or 25 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Maintain hygiene suitable for close client contact; cigarette smoke must not be on hands, clothes, or breath during a shift.

Nice To Haves

• Bilingual ability preferred.
• Experience in retail sales, particularly in beauty or personal-care products, is a plus.

Responsibilities

• Perform manicures, pedicures, gel applications, nail enhancements, and foot soaks.
• Maintain clean and sanitary workstations, tools, and equipment in accordance with health regulations.
• Understand clients’ needs and preferences and provide excellent customer service.
• Upsell services and products to enhance the client experience and meet sales goals.
• Stay current on nail-care trends and techniques.
• Communicate with clients about desired outcomes and aftercare instructions.
• Assist with body waxing services as needed.
• Attend required hotel meetings and training, maintain regular attendance and professional grooming, and comply with hotel standards and regulations.
• Maximize productivity, identify problem areas, and help implement solutions.
• Handle, anticipate, prevent, identify, and solve problems as necessary.
• Cross-train in other hotel-related areas and maintain confidentiality.
• Show initiative by anticipating guest and operational needs.
• Perform other duties requested by management and maintain a friendly, warm demeanor.
• Ensure cigarette smoke is not present on hands, clothing, or breath during a shift.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• Washington-based employees: up to 20 days of paid vacation per year, based on classification and length of service; paid sick and safe time accrues at one hour for every 30 hours worked, with up to 72 unused hours carried over.
• Colorado-based employees: up to 20 days of paid vacation per year, based on classification and length of service; paid sick leave of six days or 48 hours per year, accrued at one hour for every 30 hours worked.
• California-based employees: up to 20 days of paid vacation per year, based on classification and length of service; paid sick time accrues at one hour for every 30 hours worked, with carryover subject to stated limits.
• Benefits described do not apply to part-time positions; terms may vary for associates covered by a collective bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED