MVD Deputy Division Director of Operations

Arizona Department of Administration • Phoenix, AZ

5d • Hybrid

About The Position

The MVD Deputy Division Director of Operations is a senior member of Motor Vehicle Division leadership and works closely with the Division Director to oversee operations and develop, sponsor, and oversee operational improvements. The role directs effective controls to protect the integrity of Division workflows, processes, and products; monitors progress toward strategic initiatives; and redirects efforts and resources as needed. The deputy collaborates with MVD leadership to refine and implement the Division’s strategic plan, and works with internal and external partners, stakeholders, and customers to design and implement improvements and solutions. The position supports process-improvement initiatives and serves as an executive sponsor for process-improvement projects.

Core duties include oversight of daily administrative operations, including risk, budget, results delivery, and overall operational performance; streamlining systems, eliminating waste, introducing performance metrics, and improving efficiency and cost-effectiveness; and working with the Division Director to translate vision and strategy into operations. Travel, including overnight stays, may be required. The position may offer remote work within Arizona, subject to department business needs and continued performance expectations. Remote work is a management option and may be discontinued at the agency’s discretion.

Requirements

• Extensive experience in change management, planning, and management of large-scale organization operations.
• Knowledge of training and employee-development best practices; federal and state legislative processes; audit and program compliance; personnel management; Lean or other recognized process-improvement methods; AI concepts, tools, and methodologies; and political processes.
• Skill in operational management and political acumen; concise oral and written communication; presenting data clearly and anticipating leadership questions; leadership, influencing, and negotiation; building consensus among stakeholders; developing and implementing metrics and measurement systems; and statistical analysis.
• Ability to lead, manage, and monitor programs; implement and lead change initiatives; work in highly variable assignments; analyze data and prepare reports; use analytical tools to develop creative approaches and insights; conduct research and develop recommendations; assess staffing needs against organizational goals and budget constraints; recommend and implement business and process controls; and collaborate and build business relationships.
• Must possess and retain a current, valid, class-appropriate driver’s license when operating a motor vehicle on State business; meet required training and driver-record-check requirements and maintain an acceptable driving record. Personally owned vehicles used for State business must have statutorily required liability insurance.
• Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Oversee daily administrative operations, including risk management, budget, delivery of results, and overall agency operational performance.
• Streamline internal systems, eliminate waste, introduce performance metrics (KPIs), and continually improve operational efficiency and cost-effectiveness.
• Work closely with the Division Director to develop and translate vision and strategies into Division operations.
• Oversee operational improvements and direct implementation of controls that ensure the integrity of Division workflows, processes, and products.
• Review progress toward strategic initiatives and redirect efforts and resources as needed.
• Collaborate with MVD leadership to refine and implement the Division’s strategic plan.
• Collaborate with internal and external partners, stakeholders, and customers to direct the design and implementation of improvements and solutions.
• Support process-improvement initiatives and serve as an executive sponsor of process-improvement projects.
• Travel as required, including overnight stays.

Benefits

• Sick leave
• Vacation and 10 paid holidays per year
• Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program)
• Health and dental insurance
• Retirement plan with mandatory participation in the Arizona State Retirement System (ASRS)
• Life insurance and long-term disability insurance
• Optional short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Potential remote-work schedule flexibility, subject to management approval and business needs

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed