MVA Assistant Branch Manager II (HarfordCounty)

Maryland Department of Transportation•Harford County, MD

24d

About The Position

The Motor Vehicle Administration (MVA) is seeking a dynamic, progressive MVA Assistant Branch Manager II for Field Operations, with a focus on delivering premier customer service through innovative ideas and solutions. The position assists the MVA Branch Manager in managing complex transportation operations and is a member of the MVA leadership team. The successful candidate will be results-oriented and able to foster a collaborative environment. This is an Executive Service position, Grade 18, and serves at the pleasure of the Appointing Authority. Current vacancies are within Harford County.

Requirements

Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment.
Two years of experience working in State or Federal Government.
Possess a motor vehicle operator's license valid in the State of Maryland if assigned duties requiring operation of a motor vehicle.
Clearly describe relevant work experience in the application, including dates stated by month and year.

Nice To Haves

Excellent critical thinking skills.
Experience managing and adjusting staffing levels of large teams to meet business needs.
Excellent people skills and customer service experience.
Excellent written and verbal communication skills.
Ability to provide input on and implement changes to policy and procedure.
Desire to act as a public servant and provide premier customer service.
Possession of an Associate of Arts degree from an accredited college or university.
Three years of experience supervising operations of a retail-banking branch, an independent unit of a larger retail organization, or a subordinate section within a nonprofit or governmental transportation or regulatory organization; or three years supervising a subordinate section or unit that processes driver licenses, vehicle titles or registration, insurance compliance, or a related function.
Additional college education may substitute for up to one year of required experience at a rate of 30 credit hours per year.
Additional qualifying experience may substitute for up to two years of required education at a rate of one year of experience for 30 credit hours.

Responsibilities

Assist the Branch Manager in planning, leading, directing, organizing, and overseeing assigned branch operations, audits, compliance, and customer service.
Work with employees to solve customer problems.
Plan, assign, schedule, and evaluate the work of subordinate supervisors, driver license agents, customer agents, maintenance staff, and support staff.
Act as a change agent within the MVA.
Develop workflow efficiencies.
Work in a union environment.