Multifamily Training Specialist

Avenue5 Residential•Phoenix, AZ

27d

About The Position

Avenue5 is seeking a career development specialist to create and deliver engaging, innovative learning content that helps associates become experts in their work. The role leads and participates in developing the company’s operations training curriculum and programs, including designing, conducting, facilitating, and evaluating training in sales, customer service, marketing, and other operations areas. The position aims to use creative learning approaches to increase audience engagement. The specialist develops learning experiences for varied audiences and locations, assesses training needs, expands e-learning, and creates instructional activities and assessments. The role also facilitates training, prepares materials and logistics, develops learning resources, coaches managers and associates, manages supplemental training programs, and supports integration of new management contracts and acquired properties. The position collaborates with vendors and business partners and works with senior management on training and communication materials. The position typically follows normal business hours Monday through Friday and requires 50–75% travel. The work environment is typically an office building. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

High school diploma required.
Two to five years of experience in a training role required.
Advanced knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Basic knowledge of learning management systems required.
Understanding of adult learning styles, including e-learning, and how they differ.
Project management skills to create plans, track and monitor progress, meet deadlines, and oversee implementation across multiple properties or geographic areas.
Strong attention to detail and desire to learn.
Excellent written and verbal communication skills.
Ability to work independently and prioritize in a fast-paced environment.
Ability to travel 50–75%.
Ability to lift, push, and pull up to 25 pounds.
Ability to sit, stand, reach, bend, and stoop for extended periods.
Ability to tolerate stressful situations and work under minimal to moderate supervision.
Hearing and visual abilities sufficient to detect signs of emergency and receive and convey spoken information.

Nice To Haves

Bachelor’s degree in business or an education-related field preferred.
Two to five years of experience in property management preferred.

Responsibilities

Design and develop measurable learning experiences for Avenue5’s different geographies, environments, and audiences.
Collaborate with associates to identify and assess training and performance needs.
Drive development and delivery of increased e-learning capability.
Create exercises, instructional activities, and training assessments based on specific topics and roles.
Stay current on trends and regulations in training and property management.
Conduct and facilitate training programs, including arranging travel, preparing and packaging materials, coordinating registration and setup, and updating programs as needed.
Research operating processes, policies, and content; author participant and facilitator materials; design instructions and learning activities; and develop supporting materials such as presentations, audiovisuals, graphics, job aids, and documents.
Provide managers with performance-improvement support through coaching, one-on-one training, remedial and refresher training, and recommendations for education and training alternatives.
Manage supplemental programs by assessing needs with managers, tracking turnover and new hires, and creating and publishing a training calendar.
Support integration teams for new management contracts and acquired properties by training new associates on company policies and procedures and critical leasing, maintenance, and property management activities.
Collaborate with third-party vendors, contractors, and business partners to enhance internal training programs.
Work with senior management to develop and produce training and communication materials.