Multifamily Training Specialist

Avenue5 Residential, LLC•Phoenix, AZ

91d

About The Position

Avenue5 is seeking a career development specialist to create and deliver engaging, innovative learning content that helps associates become experts in their roles. The position leads and participates in developing the company’s operations training curriculum and programs, including designing, conducting, facilitating, and evaluating training in sales, customer service, marketing, and other operations areas. The role aims to use creative learning approaches to increase audience engagement. The specialist designs learning experiences for varied geographies, environments, and audiences; identifies training and performance needs with associates; expands e-learning; and creates learning activities and assessments. The role also delivers and coordinates training, develops training materials, provides coaching and refresher instruction, manages supplemental programs and training calendars, and supports integration of new management contracts and acquired properties. The specialist works with vendors, contractors, business partners, and senior management to enhance training and produce training and communications materials. The position typically follows normal Monday–Friday business hours and requires 50–75% travel. The work environment includes exposure to conditions typically found in an office building. Physical functions include lifting, pushing, and pulling up to 25 pounds; sitting, standing, reaching, bending, and stooping for extended periods; and the visual, hearing, communication, and other abilities described in the posting. Reasonable accommodations are available for individuals with disabilities.

Requirements

High school diploma required.
Two to five years of experience in a training role required.
Advanced knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Basic knowledge of learning management systems required.
Understanding of adult learning styles, including e-learning, and how they differ.
Project management skills to create project plans, track and monitor progress, meet production and delivery deadlines, and oversee implementation across multiple properties or geographic areas.
Attention to detail and desire to learn.
Excellent written and verbal communication skills.
Ability to work independently and prioritize in a fast-paced environment.
Ability to travel 50–75%.

Nice To Haves

Bachelor’s degree in business or an education-related field preferred.
Two to five years of property management experience preferred.

Responsibilities

Design and develop measurable learning experiences for Avenue5’s different geographies, environments, and audiences.
Collaborate with associates to identify and assess training and performance needs.
Develop and deliver increased e-learning capability as a learning solution.
Create exercises, instructional activities, and training assessments that reinforce learning for specific topics and roles.
Stay current on trends and regulations in training and property management.
Conduct and facilitate training programs, including arranging travel, preparing participant and facilitator materials, coordinating registration and setup, and updating programs as necessary.
Research operating processes, policies, and related content; develop participant and facilitator materials, instructions, learning activities, presentations, audiovisuals, graphics, job aids, and other support documents.
Provide managers with performance-improvement support through coaching, one-on-one training, remedial and refresher training, and recommendations for education and training options.
Manage supplemental programs by identifying needs with managers, tracking turnover and new hires, and creating and publishing a training calendar.
Support integration of new management contracts and acquired properties by training associates on company policies and procedures and critical leasing, maintenance, and property management activities.
Collaborate with third-party vendors, contractors, and business partners to enhance or augment internal training programs.
Work with senior management to develop and produce training and communication materials and provide customer service.