Multi-Site Practice Manager (Dermatology)

Anne Arundel Dermatology•Suffolk, VA

About The Position

Anne Arundel Dermatology is seeking an experienced Practice Manager to oversee multiple dermatology offices in Hampton Roads and Southeastern Virginia, including Norfolk, Virginia Beach, Suffolk, and Newport News. The role oversees daily operations, leads clinical and administrative teams, enhances patient satisfaction, and ensures regulatory compliance across multiple locations. The Practice Manager partners closely with physicians to drive operational excellence and support continued practice growth. The manager oversees one primary office and multiple satellite locations throughout Southern Virginia and travels regularly between assigned practices, approximately 30% of the time. The position is full-time; the description defines full-time employees as regularly working at least 30 hours per week.

Requirements

Minimum of 5 years of progressive healthcare management or medical practice management experience.
Strong leadership and team development skills.
Excellent communication and interpersonal abilities with physicians, providers, staff, and patients.
Ability to manage multiple priorities across several locations.
Strong analytical, organizational, and problem-solving skills.
Experience improving operational workflows and driving process improvement.
Proficiency with Microsoft Office Suite and healthcare software systems.
Working knowledge of electronic medical records (EMR/EHR) platforms.
Thorough understanding of HIPAA and healthcare regulatory compliance.
Ability to maintain professionalism, confidentiality, and sound judgment.
Ability to work independently while collaborating effectively with leadership.
Ability to travel approximately 30% between practice locations.
Ability to lift up to 15 pounds and to sit, stand, and walk for prolonged periods in medical office environments.

Nice To Haves

Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Health Information Management, or a related field preferred.
Previous experience managing physician practices, outpatient clinics, or multi-site healthcare operations preferred.
Dermatology experience highly preferred but not required.

Responsibilities

Oversee daily operations of one primary office and multiple satellite locations throughout Southern Virginia.
Provide leadership, coaching, and performance management for front office, clinical, and administrative staff.
Recruit, interview, onboard, train, and develop employees while fostering a positive, collaborative culture.
Partner with physicians and executive leadership to improve operational performance, patient satisfaction, and practice growth.
Monitor provider schedules to maximize patient access, provider productivity, operational efficiency, and clinic productivity.
Analyze KPIs and operational metrics to identify opportunities to improve workflow, patient experience, and financial performance.
Ensure compliance with HIPAA, OSHA, CLIA when applicable, company policies, and federal, state, and local regulations.
Manage office budgets, inventory, vendor relationships, and purchasing.
Resolve patient concerns professionally while maintaining a high standard of customer service.
Lead regular staff meetings, coaching sessions, and performance evaluations.
Maintain accurate personnel documentation, including I-9 verification and required employment records.
Oversee daily administrative functions, including scheduling, billing coordination, revenue cycle support, and practice operations.
Assist with front desk or clinical operations during high patient volume or staffing shortages.
Travel regularly between assigned practice locations to provide operational support and leadership; travel is approximately 30%.
Perform other duties as assigned.