Multi-Site MHC Manager

Osprey Management•Manitowoc, WI

About The Position

The Multi-Site MHC Manager oversees the daily operations of multiple manufactured housing communities, ensuring financial performance, resident satisfaction, and consistent operations across assigned properties. The manager leads on-site teams, coordinates maintenance and vendor services, facilitates home sales, and ensures compliance with company policies and applicable laws. The role requires strong organizational, leadership, and communication skills to manage multiple locations effectively. Crystal View Capital/Osprey Management is a private equity real estate firm specializing in acquiring and managing value-add manufactured housing and self-storage assets. The firm was founded in 2014 and has raised over $300 million in equity capital, with over $600 million in assets under management. Its in-house management company manages more than 120 assets, with over 50 corporate-office professionals and more than 150 property-level staff members. The position requires a minimum of 40 hours per week, with additional hours as needed for proper asset management. The job description notes that responsibilities may change based on business needs.

Requirements

Willingness to work respectfully with people of diverse backgrounds.
2–3 years of managerial experience with a mobile home community.
Computer skills, including keyboarding, internet search, and math; proficiency with Microsoft Word, Excel, Outlook, and community software applications.
Ability to work independently, stay motivated, and solve problems involving residents, personnel, finances, equipment, maintenance, and emergencies.
Strong sales and negotiation skills, with a record of meeting or exceeding sales goals.
Excellent communication and customer service skills for engaging with prospective buyers and residents.
Knowledge of Fair Housing laws, state regulations, and property management and home sales best practices.
Strong written and oral communication skills.
Present a neat, clean, and professional appearance throughout the workday and when present at the community.
Ability to work at least 40 hours per week, with additional hours as required for proper asset management.
Ability to solve problems.
Willingness to learn and drive to improve the community or asset.
Valid driver's license and clean background.

Responsibilities

Oversee rent collection, fees, payments, bank deposits, account reconciliation, and property-specific financial reporting across assigned communities.
Monitor resident delinquencies, communicate outstanding balances, and implement collection procedures.
Review and approve vendor and contractor invoices, ensuring proper coding and timely reconciliation.
Enforce lease agreements and manage evictions in compliance with legal requirements.
Process resident move-outs and document and reconcile security deposits.
Respond to resident questions, concerns, and service requests across multiple communities.
Promote a positive living environment through consistent community-rule enforcement and customer service.
Support local community engagement efforts that build goodwill and strengthen each location's reputation.
Oversee property maintenance and appearance, including repairs and upkeep of common areas.
Coordinate internal maintenance teams and third-party vendors to ensure quality and consistent service.
Conduct regular site visits and inspections to uphold safety standards and company policies.
Work with corporate marketing teams to implement strategies supporting occupancy goals.
Market available homes, conduct property tours, negotiate terms, and close mobile home sales.
Maintain accurate records of home sales and leasing activities in compliance with applicable regulations.
Follow up professionally and promptly with prospects across all assigned sites.
Supervise and support on-site staff, provide training, coaching, and performance feedback, and delegate tasks to foster accountability.
Ensure compliance with the Federal Fair Housing Act and applicable local housing laws.
Ensure community rules and policies are applied consistently across locations.