Multi-Site Leasing Consultant

AJ Dwoskin & Associates•Herndon, VA

About The Position

A.J. Dwoskin & Associates is a leader in managing commercial and residential properties throughout Northern Virginia. The company emphasizes exceptional service, consistent improvements, training, continued education, and employee development. The Multi-Site Leasing Consultant (Residential) is responsible for two or more assigned properties and coordinates schedules and priorities with a designated Property Manager and/or Leasing Manager. This role coordinates apartment rentals, move-ins, move-outs, and lease renewals. It also works directly with prospective and current residents to achieve maximum occupancy, support resident retention, and promote client satisfaction through high-quality customer service. The position requires a well-organized, customer-focused person who can manage variety and multiple tasks. The consultant helps maintain market-ready apartments and attractive properties, supports resident relations, and complies with company policies and applicable health, safety, and legal requirements.

Requirements

High school diploma required.
Excellent customer service and interpersonal skills, with the ability to relate to others.
Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to communicate effectively and sensitively with all levels of management.
Sensitivity to confidential matters.
Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
Ability to relay technical concerns with adequate detail, quickly and accurately.
Ability to read, write, comprehend, and converse in English.
Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
Strong organizational and time-management skills.
Ability to cope with and defuse situations involving angry or difficult people.
Valid driver's license, clean driving record, and current auto insurance required.
Must comply with all safety requirements.
Must complete and successfully pass Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Nice To Haves

College degree preferred.
At least one year of previous sales or customer service experience preferred.
One year of previous residential leasing experience preferred.
Prior experience with Yardi Voyager or an equivalent system preferred.

Responsibilities

Generate and handle prospective resident leads.
Follow up with prospective residents daily and as quickly as possible by phone, mail, or email.
Convert prospective phone, email, or text leads into scheduled property tours.
Qualify prospective residents, conduct tours, and lease apartment homes.
Assist prospective residents with applications.
Maintain accurate, detailed prospective resident lead records in the computer.
Prepare lease documents and move-in packets according to policy.
Assist current residents and update communications in their resident files daily.
Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team.
Orient prospective and current residents to the property.
Walk apartment homes daily to check market readiness and prepare necessary service tickets.
Walk the property exterior and amenities daily to help ensure they meet Dwoskin curb appeal standards.
Process renewal paperwork and deliver documentation to current residents according to the expiration schedule.
Complete weekly leasing reports accurately and on time.
Update the market survey according to schedule.
Stay informed about competing communities by regularly shopping or visiting them.
Participate in corporate outreach and other marketing programs.
Enter resident service requests into the computer, follow up, and close tickets.
May assist with planning and implementing resident activities to increase retention.
Support resident relations throughout each resident's tenancy and ensure requests are handled promptly and accurately.
Deliver notices to resident apartments as needed.
Comply with company policies, applicable health and safety rules and regulations, and local, state, and federal laws.
Perform other duties as assigned.