Multi-Site Leasing Consultant

AJ Dwoskin & Associates Inc • Herndon, VA

6d • $0 - $30

About The Position

A.J. Dwoskin & Associates is a leader in managing commercial and residential properties throughout Northern Virginia. The company emphasizes exceptional service, long-term property improvements, employee training, continued education, and opportunities for personal growth and development.

The Multi-Site Leasing Consultant (Residential) is a well-organized, customer-focused professional who thrives on variety and multitasking. The position is responsible for two or more assigned properties, with a designated Property Manager and/or Leasing Manager coordinating schedules and priorities. The consultant coordinates apartment rentals, move-ins, move-outs, and lease renewals, and works directly with prospective and current residents to support occupancy, resident retention, and client satisfaction through high-quality customer service.

Requirements

• High school diploma required.
• Ability to read, write, comprehend, and converse in English.
• Excellent customer service and interpersonal skills, including the ability to relate to others.
• Excellent interpersonal skills to communicate effectively and sensitively with all levels of management.
• Sensitivity when handling confidential matters.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly and accurately.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Valid driver's license, clean driving record, and current auto insurance required.
• Must comply with all safety requirements.
• Must complete and successfully pass Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

Nice To Haves

• College degree preferred.
• At least one year of previous sales or customer service experience preferred.
• One year of previous residential leasing experience preferred.
• Prior experience with Yardi Voyager or an equivalent system preferred.
• Basic knowledge of Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.

Responsibilities

• Generate and handle prospective resident leads.
• Follow up with prospective residents daily and as quickly as possible by phone, mail, or email.
• Convert prospective phone, email, or text leads into scheduled property tours.
• Qualify prospective residents.
• Tour prospective residents and lease apartment homes.
• Assist prospective residents with applications.
• Maintain accurate, detailed records of prospective resident leads in the computer system.
• Prepare lease documents and move-in packets according to policy.
• Assist current residents and update communications in their resident files daily.
• Inspect apartments before move-ins and coordinate move-in and move-out needs and schedules with the maintenance team to ensure apartments are move-in ready.
• Orient prospective and current residents to the property.
• Walk apartment homes daily to confirm market readiness and prepare necessary service tickets.
• Walk the property's exterior and amenities daily to help ensure they meet Dwoskin curb-appeal standards.
• Process renewal paperwork and deliver documentation to current residents according to the expiration schedule.
• Complete weekly leasing reports accurately and on time.
• Update the market survey according to schedule.
• Maintain current knowledge of competing communities by regularly shopping or visiting them.
• Participate in corporate outreach and other marketing programs.
• Enter resident service requests into the computer, follow up, and close tickets.
• Assist with planning and implementing resident activities to increase resident retention, as requested.
• Support ongoing resident relations throughout each resident's tenancy by responding to requests promptly and accurately.
• Deliver notices to resident apartments as needed.
• Comply with company policies, applicable health and safety rules and regulations, and local, state, and federal laws.
• Perform other duties as assigned.

Benefits

• Health, vision, and dental insurance
• Flexible Spending Program
• 401(k)/Roth IRA
• Short-term and long-term disability
• Employee Assistance Program
• Tuition reimbursement
• Paid time off and holiday pay
• Housing discount for employees living and working on properties
• Paid volunteer days
• Bereavement leave

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED