Multi Site Customer Service Coordinator

Ricoh • Baltimore, MD

3d

About The Position

Join the team as a Multi Site Customer Service Coordinator, serving as a link in delivering exceptional service to clients. The role supports daily operations, implementation of new services, and a customer-centric environment within an assigned geographical area. The coordinator works with management to improve operational processes and supports Field Implementation Managers with new customer accounts and service expansions. The position calls for adaptability, accountability, strong communication, and a data-driven, innovative approach.

Requirements

• High school diploma and at least 12 months of relevant work experience.
• Ability to travel between customer locations within a 40–50 mile radius.
• Flexibility and adaptability in a dynamic work environment.
• Data-driven and innovative approach.
• Excellent communication abilities and a customer-centric mindset.

Nice To Haves

• Education beyond high school.
• Proficiency with Microsoft Office and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

• Collaborate with management to enhance operational processes, ensure compliance with best practices, and drive continuous improvement using data-driven insights.
• Support Field Implementation Managers with implementation of new customer accounts and service expansions.
• Provide customer-first service in interactions with clients.
• Adapt to changing work demands and take ownership of responsibilities for delivering exceptional service.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED