Multi Site Customer Service Coordinator

Ricoh Americas Holdings • Exton, SC

9d • Onsite

About The Position

The Area Customer Service Coordinator supports daily operations and service delivery across multiple customer sites within an assigned geographical area. The role provides on-site business services tailored to each client’s needs, helps implement new customer accounts and service expansions, and works with management to improve operational processes and ensure best practices. Regular local travel between client locations is required, along with a service-first approach to customer interactions. The role includes a monthly stipend of $260 to help offset incidental expenses associated with maintaining an onsite presence across multiple locations. Business mileage beyond the normal commute to and from the primary work location is reimbursed at the current IRS-approved mileage rate; approved business-related parking fees and tolls are also reimbursed in accordance with company policy.

Requirements

• High school diploma and at least 12 months of relevant work experience.
• Flexibility and adaptability to meet the demands of a dynamic work environment, including travel between customer locations within a 40–50-mile radius.
• Ability to work shifts scheduled between 7 a.m. and 7 p.m.; possible overtime, including weekends, depending on geographical location.
• Regular use of a personal vehicle.
• Valid driver’s license and automobile insurance meeting or exceeding company-required coverage levels.
• Data-driven and innovative approach, excellent communication abilities, and a customer-centric mindset.
• Ability to perform physical activities that may include prolonged standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 pounds.

Nice To Haves

• Additional education beyond high school.
• Proficiency in Microsoft Office and other computer operations.
• Prior experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

• Provide coverage across multiple customer sites to ensure consistent, high-quality service delivery and operational support.
• Deliver on-site mail and print services, hospitality support, reception/front desk coverage, shipping and receiving, courier coordination, and printer fleet management.
• Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
• Collaborate with management to enhance operational processes, ensure compliance with best practices, and support continuous improvement through data-driven insights.
• Assist Field Implementation Managers with implementing new customer accounts and service expansions.
• Build positive customer relationships through professional, authentic interactions and a service-first mindset.
• Adapt to new challenges and take accountability for consistently delivering exceptional service.

Benefits

• Monthly stipend of $260 to help offset incidental expenses associated with the role.
• Business mileage reimbursement at the current IRS-approved mileage rate for company travel beyond the normal commute to and from the primary work location.
• Reimbursement for approved business-related parking fees and tolls, in accordance with company policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED