Multi Site Customer Service Coordinator

Ricoh • Tampa, FL

7d • Onsite

About The Position

The Area Customer Service Coordinator supports daily operations and delivers consistent, high-quality service across multiple customer sites within an assigned geographical area. The role provides on-site business services tailored to each client, supports implementation of new accounts and service expansions, and works with management to improve operational processes and service delivery. It requires regular travel between customer locations, including local trips to post offices and satellite offices, and regular use of a personal vehicle. A monthly stipend of $260 is provided to support the role’s requirements. Business mileage beyond the normal commute is reimbursed at the current IRS-approved rate, with reimbursement also available for approved business-related parking fees and tolls.

Requirements

• High school diploma and at least 12 months of relevant work experience.
• Ability to travel between customer locations within a 40–50-mile radius.
• Flexibility to work shifts scheduled between 7 a.m. and 7 p.m.; possible overtime, including weekends, depending on geographical location.
• Regular use of a personal vehicle, with a valid driver’s license and automobile insurance meeting or exceeding company-required coverage levels.
• Data-driven and innovative approach, excellent communication abilities, and a customer-centric mindset.
• Ability to perform physical activities that may include prolonged standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 pounds.

Nice To Haves

• Education beyond high school.
• Proficiency in Microsoft Office and other computer operations.
• Previous experience in customer service or related fields.
• Commitment to personal growth and accountability through ongoing education and development opportunities.

Responsibilities

• Provide coverage across multiple customer sites, supporting consistent, high-quality service and site operations according to client needs.
• Provide on-site mail and print services, hospitality support, reception and front desk coverage, shipping and receiving, courier coordination, and printer fleet management.
• Travel locally, including day trips to post offices and satellite office locations, as needed to support client operations.
• Collaborate with management to improve operational processes, follow best practices, and drive continuous improvement using data-driven insights.
• Support Field Implementation Managers with the implementation of new customer accounts and service expansions.
• Build positive customer relationships through professional interactions and a service-first approach.
• Adapt to new challenges and take accountability for delivering exceptional service.

Benefits

• $260 monthly stipend to support role-related expenses.
• Business mileage reimbursement at the current IRS-approved rate for business travel beyond the normal commute.
• Reimbursement for approved business-related parking fees and tolls.
• Medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401(k)).
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Team member tuition assistance programs.
• Paid vacation time and paid holidays.
• Additional health, wellness, and personal and professional development benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED