Multi-Line Claim Supervisor

Ccmsi • Lisle, IL

19h

About The Position

The Multi-Line Claim Supervisor investigates, adjusts, and supervises assigned multi-line claims, including municipal claims, auto, general liability, employment practices, public officials, professional law enforcement, and educators legal liability. The role is accountable for the quality of claim services for CCMSI clients and compliance with Corporate Claim Standards and client-specific instructions. It may serve as an advanced training position for consideration for promotion to management.

The supervisor reviews and assigns claim activity, oversees reserves, evaluates bills and invoices, authorizes payments, negotiates settlements, and directs designated litigated and complex claims. The role also supports claim staff through vendor oversight, education, training, and development. Success is measured by claim quality, compliance, timeliness, client partnership, sound judgment, and cultural alignment.

Requirements

• At least 8 years of multi-line claim experience.
• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Good analytical and negotiation skills.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of responsibilities associated with lower-level claim positions.
• Detail-oriented, self-starting, and strong organizational abilities.
• Ability to coordinate and prioritize work.
• Flexibility, accuracy, initiative, and ability to work with minimal supervision.
• Discretion and confidentiality.
• Reliable, predictable attendance during client service hours.
• Responsiveness to internal and external client needs.
• Proficiency with Microsoft Office programs.
• An adjuster’s license may be required depending on jurisdiction.

Nice To Haves

• At least 3 years of supervisory experience.
• Bachelor’s degree.
• Bilingual Spanish proficiency.
• AIC, CPCU, or ARM designation.

Responsibilities

• Review, assign, and supervise designated multi-line claim activity to ensure compliance with Corporate Claim Standards, client-specific handling instructions, and applicable laws.
• Investigate, evaluate, and adjust assigned multi-line claims in accordance with claim handling standards and laws.
• Establish reserves and/or oversee reserves for designated claims within established authority levels.
• Oversee medical, legal, damage-estimate, and miscellaneous invoices to determine whether charges are reasonable and claim-related; negotiate disputed bills or invoices.
• Authorize and make claim payments using the claim payment program, within established payment authority and procedures.
• Negotiate settlements in accordance with Corporate Claim Standards, client instructions, and state laws when appropriate.
• Assist claim staff in selecting, referring, and supervising outside vendors, including legal, surveillance, and case-management providers.
• Direct the handling of designated litigated and complex claims.
• Educate, train, and assist in developing claim staff.
• Review and maintain a personal diary in the claim system.
• Supervise multi-line claim activity for specified accounts and comply with Corporate Claim Handling Standards and special client instructions.

Benefits

• Four weeks of paid time off, accruing throughout the year in accordance with company policy.
• 10 paid holidays in the first year.
• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan.
• Employee Stock Ownership Plan (ESOP).
• Internal training and advancement opportunities.
• Supportive, team-based work environment.
• The role may qualify for bonuses or additional forms of pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed