Multi-Line Claim Consultant

Ccmsi•Chicago, IL

1d•Remote

About The Position

CCMSI is seeking an experienced Multi-Line Claim Consultant for its National Liability team. This fully remote position supports national liability accounts and is scheduled during core business hours, 8:00 a.m. to 4:30 p.m. The consultant independently manages a diverse portfolio of complex multi-line casualty claims, including auto liability, municipal exposures, and general liability claims across multiple jurisdictions. The role requires technical claim-handling expertise, litigation management experience, client relationship skills, and a commitment to high service standards and claim quality. The consultant investigates, evaluates, negotiates, and resolves claims while following client requirements, jurisdictional regulations, and CCMSI claim-handling standards. The role includes analyzing coverage, liability, damages, and exposure; setting reserves and resolution strategies; coordinating litigation with defense counsel and vendors; communicating with clients and other stakeholders; negotiating settlements and authorizing payments within assigned authority; preparing claim reports and reserve analyses; and participating in claim reviews and claim-related proceedings as needed. CCMSI describes itself as the largest privately owned third-party administrator and a certified Great Place to Work®. It offers a supportive, team-based environment, internal training and advancement opportunities, and comprehensive benefits. The posted salary range is $75,000–$85,000; the role may also qualify for bonuses or other forms of pay. CCMSI does not provide visa sponsorship for this position.

Requirements

At least 5 years of multi-line claims-handling experience.
Experience investigating, evaluating, and resolving liability claims.
Experience handling litigated claims.
Strong analytical, negotiation, and decision-making skills.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Ability to work effectively in a fast-paced environment while managing competing priorities.
Proficiency with Microsoft Office applications.
Home State Adjusters License required.

Nice To Haves

Experience handling auto liability claims.
Experience handling general liability claims.
Experience handling municipal liability claims.
Experience managing claims across multiple jurisdictions.
Experience working within a third-party administrator (TPA) environment.
Experience supporting multiple client accounts.
Bilingual Spanish proficiency; highly valued but not required.

Responsibilities

Investigate, evaluate, and adjust multi-line liability claims in compliance with client requirements, jurisdictional regulations, and CCMSI claim-handling standards.
Manage auto liability, municipal liability, and general liability claims from assignment through resolution.
Analyze coverage, liability, damages, and exposure; establish appropriate reserves and develop claim-resolution strategies.
Coordinate and direct litigation management activities with defense counsel and vendors.
Communicate with clients, claimants, attorneys, vendors, and other stakeholders about claim status and maintain working relationships.
Negotiate settlements, review invoices and legal expenses, authorize payments within designated authority levels, and pursue subrogation opportunities when appropriate.
Prepare claim reports, reserve analyses, and client communications.
Participate in claim reviews, training discussions, mediations, hearings, and other claim-related proceedings as needed.
Maintain timely file documentation, reserve accuracy, and claim-resolution progress while meeting service commitments.

Benefits

Four weeks of paid time off accruing throughout the year in accordance with company policy.
10 paid holidays in the first year.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
401(k) retirement plan.
Employee Stock Ownership Plan (ESOP).
Internal training and advancement opportunities.
Supportive, team-based work environment.
May qualify for bonuses or additional forms of pay.