Multi-Line Claim Representative II

Ccmsi • Chicago, IL

1d • Remote

About The Position

The Multi-Line Claim Representative investigates and adjusts assigned commercial auto and property claims for national accounts, managing claims from assignment through resolution. The role follows CCMSI claim-handling standards, client-specific instructions, and applicable state regulations. It is designed for early-career adjusters with 1–2 years of claim-handling experience and a foundational understanding of coverage and liability investigation. The position emphasizes ownership of files, consistent communication, attention to detail, sound judgment, and quality follow-through rather than high-volume, quick-resolution handling.

Requirements

• 1–2 years of claim-handling experience in commercial auto and/or property.
• Foundational understanding of commercial auto coverage.
• Experience or training in liability investigations and negligence evaluation.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and stay organized in a fast-paced environment.
• Self-starter with strong follow-through and accountability.
• Proficiency in Microsoft Office applications.
• Reliable, predictable attendance during assigned client service hours.
• Current adjuster license in the home state.

Nice To Haves

• Experience handling multiple accounts in a national or carrier environment.
• Prior third-party administrator (TPA) experience.
• Additional state adjuster licenses.
• Exposure to general liability claims.
• Bilingual Spanish proficiency.

Responsibilities

• Investigate, evaluate, and adjust commercial auto and property claims according to corporate standards, client guidelines, and jurisdictional requirements.
• Apply knowledge of commercial auto policies and coverage to determine compensability and exposure.
• Conduct liability investigations, including fact gathering, analysis, and documentation.
• Apply comparative and contributory negligence principles in claim evaluation and decision-making.
• Establish and maintain appropriate reserves within authority guidelines.
• Review damage estimates, invoices, and related documentation for accuracy and claim relevance.
• Negotiate settlements within authority limits and in alignment with client expectations.
• Issue claim payments according to CCMSI procedures and industry standards.
• Maintain accurate and timely claim documentation, diary management, and file updates.
• Communicate effectively and responsively with clients, claimants, and vendors.
• Identify and pursue subrogation opportunities where applicable.
• Manage claims across multiple accounts within a national account structure.
• Comply with service commitments and corporate claim-handling standards.

Benefits

• Four weeks of paid time off, accruing throughout the year in accordance with company policy.
• 10 paid holidays in the first year.
• Medical, dental, vision, life, and disability insurance.
• 401(k) retirement plan.
• Employee Stock Ownership Plan (ESOP).
• Structured career development into multi-line and advanced claim roles.
• Supportive, team-based work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed