Multi Line Claim Adjuster (Auto, GL, PD)

Ccmsi•Chicago, IL

15h•$65,000 - $75,000•Remote

About The Position

The Multi-Line Claim Consultant investigates and adjusts assigned auto and general liability property damage claims. This is a full life-cycle multi-line adjuster position in a third-party administrator environment; candidates must have proven multi-line claims experience. The role is accountable for the quality of claim services in accordance with CCMSI corporate claim standards and client expectations. It may also serve as an advanced training position for consideration for supervisory or management roles. The position is remote, reports to the Chicago, Illinois region, and follows a schedule of 8:00 a.m. to 4:30 p.m. The stated salary range is $65,000–$75,000. Candidates must have at least five years of multi-line claims experience and an active home-state license. A bachelor's degree is preferred. Spanish proficiency is valued but not required. CCMSI describes itself as a privately owned third-party administrator and a certified Great Place to Work. It offers paid time off, paid holidays, insurance coverage, retirement plans, and opportunities for internal training and advancement. The role does not offer visa sponsorship.

Requirements

At least 5 years of multi-line claim experience.
Active home-state license.
Excellent oral and written communication skills.
Initiative to set and achieve performance goals.
Good analytical and negotiation skills.
Ability to cope with job pressures in a constantly changing environment.
Knowledge of responsibilities associated with lower-level claim positions.
Detail-oriented, self-starting, and strong organizational abilities.
Ability to coordinate and prioritize work.
Flexibility, accuracy, initiative, and ability to work with minimal supervision.
Discretion and ability to maintain confidentiality.
Reliable, predictable attendance during client service hours.
Responsive to internal and external client needs.
Ability to communicate clearly, verbally and/or in writing, with internal and external parties.

Nice To Haves

Bachelor's degree.
Bilingual Spanish proficiency; highly valued for communicating with claimants, employers, or vendors, but not required.

Responsibilities

Investigate, evaluate, and adjust multi-line claims in accordance with claim-handling standards and applicable laws.
Establish reserves or provide reserve recommendations within established authority levels.
Review, approve, or oversee medical, legal, damage-estimate, and miscellaneous invoices to determine whether they are reasonable and related to claims; negotiate disputed bills or invoices.
Authorize and issue claim payments in accordance with procedures, industry standards, and payment authority.
Negotiate settlements in accordance with corporate standards, client-specific instructions, and state laws.
Assist with selecting, referring, and supervising claim files sent to outside vendors, such as legal, surveillance, and case-management providers.
Review and maintain a personal diary in the claim system.
Assess and monitor subrogation claims through resolution.
Compute disability rates in accordance with state laws.
Coordinate timely communication with clients, claimants, and other appropriate parties throughout the claim-adjustment process.
Provide notice of qualifying claims to excess or reinsurance carriers.
Comply with corporate claim-handling standards and special client instructions.

Benefits

Four weeks of paid time off, accruing throughout the year in accordance with company policy.
10 paid holidays in the first year.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Disability insurance.
401(k) retirement plan.
Employee Stock Ownership Plan (ESOP).
Internal training and advancement opportunities.
Supportive, team-based work environment.
The role may qualify for bonuses or additional forms of pay.