Multi-Family National Accounts Manager

SBP Careers • Duluth, GA

10d

About The Position

Specialty Building Products is seeking a Multi-Family National Accounts Manager to manage and develop relationships with high-value multi-family and commercial national accounts operating at regional and national levels. The role provides customer support, coordinates project quotes, sales orders, product availability, and deliveries, and serves as the primary point of contact for assigned accounts. The manager develops account strategies and revenue goals, grows existing business, negotiates contracts and pricing, monitors market conditions, analyzes sales performance, and reports account updates to senior leadership. The role works with internal departments, vendors, customers, and cross-functional teams to support customer needs and satisfaction.

Specialty Building Products is a North American distributor of specialty building products, operating through several brands and serving the United States and eight Canadian provinces from more than 61 locations. The company describes itself as a people-first organization focused on culture, career development, and employee advancement.

Requirements

• At least 5 years of successful account management experience, including managing large regional or national accounts.
• Strong sales drive and a proactive business development mindset, with the ability to grow existing accounts and pursue new opportunities.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills, including the ability to balance the needs of customers, brokers, and internal stakeholders while considering financial impacts.
• Ability to coordinate and participate in joint sales calls with vendors and customers as needed.
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
• Valid driver's license.
• Willingness and ability to travel as needed.

Nice To Haves

• Business diploma preferred.

Responsibilities

• Provide customer support through accurate and timely project quoting.
• Coordinate and execute sales orders to meet customer requirements.
• Coordinate product deliveries directly from mills, to job sites, or through local SBP branches.
• Communicate delivery timelines and provide proof of delivery to multi-family customers.
• Navigate product availability and offerings across SBP branches and brands within designated coverage areas.
• Build and maintain relationships with multi-family national accounts, serving as the primary point of contact and understanding customer needs and goals.
• Identify opportunities to grow existing accounts through cross-selling, upselling, and expanding customer relationships.
• Develop and execute account strategies, establish revenue goals, forecast sales, and drive business objectives.
• Collaborate with internal departments to meet customer needs and address feedback, questions, and concerns.
• Negotiate contracts, pricing, and terms with national accounts.
• Monitor industry trends, market conditions, and competitor activity to inform strategic decisions.
• Analyze sales data and performance metrics to identify improvement opportunities and track progress toward goals.
• Maintain customer satisfaction with products, services, and account support.
• Partner with Sales, Marketing, Customer Service, and other internal and customer teams to deliver a seamless customer experience.
• Provide regular account performance updates to senior leadership, including achievements, challenges, and growth opportunities.
• Coordinate and participate in joint sales calls with vendors and customers as needed.

Benefits

• Medical insurance, available on the first of the month following 30 days of employment.
• Dental insurance, available on the first of the month following 30 days of employment.
• Vision insurance, available on the first of the month following 30 days of employment.
• Company-paid life insurance and disability coverage.
• 401(k) with company match.
• Company-paid time off.
• Paid holidays and floating holidays.
• Additional perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed