Multi-Family - Direct Installer

Franklin Energy•Reading, PA

About The Position

This position travels to scheduled appointments to install energy-efficient equipment and products for residential and small commercial customers, including building owners, management companies, small business owners, and trade allies or contractors. The installer also introduces and explains incentive programs relevant to these customer sectors. The role includes installing products such as aerators, showerheads, and compact fluorescent lights; applying insulation or sealing materials where needed; and assisting with blower door and combustion safety tests when required. The position involves daily travel to apartments, condominium units, and other qualified buildings, as well as occasional weekend travel to accommodate customer needs. It also includes customer service, paperwork and recordkeeping, inventory reporting, warehouse and fleet-area organization, and vehicle safety inspections. The role requires compliance with safety rules and collaboration with the team to improve operations.

Requirements

High school diploma or equivalent.
1–3 years of experience, preferably in basic wiring, lighting, HVAC, troubleshooting, or other technologies installed in commercial or residential applications.
1–2 years of previous customer service or sales experience.
Mechanical and technical aptitude.
Experience installing technologies, performing manual labor, and using tools.
Strong customer service and communication skills.
Ability to handle varied work in a fast-paced environment.
Detail-oriented, organized, self-starting, and able to prioritize workload.
Ability to identify and resolve project application issues with customers and trade allies.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Strong data-entry skills for tracking systems and databases.
Ability to communicate effectively verbally and in writing with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver’s license.
Willingness to travel up to 95%.

Nice To Haves

Background in building science and design.
Background in building envelope work.
Background in weatherization or related fields.
Background in building maintenance.
Background in home inspection.
Background in HVAC, lighting, controls, or renewable energy.

Responsibilities

Install energy-efficient equipment and products according to proper procedures and company quality standards.
Present a professional appearance and meet customer specifications.
Introduce and explain applicable incentive programs to customers.
Complete assigned special projects and required paperwork, records, and documents.
Develop an understanding of the program’s strategic direction for energy efficiency and the business activities of its customers.
Follow safety and work rules and regulations.
Install aerators, showerheads, compact fluorescent lights, and other assigned products.
Assist with blower door and combustion safety tests if required by the program.
Apply insulating or sealing material to exterior penetrations, window and door gaps, attic floor penetrations, attic doors, and box sills as required.
Travel daily to scheduled appointments at apartments, condominium units, and other qualified building types.
Collaborate with the team and contribute to continuous operational improvement.
Travel to job sites on occasional weekends when needed to accommodate customers.
Conduct inventory counts and submit inventory reports when requested.
Help keep warehouse locations and fleet vehicle parking areas clean and organized, including proper product storage and recycling where applicable.
Ensure assigned fleet vehicles contain required safety products and remain clean and orderly.
Perform routine vehicle safety inspections and submit inspection and maintenance reports when requested.