Multi-Family - Direct Installer

Talent Acquisition•Lancaster, PA

6d•$21 - $25

About The Position

Franklin Energy’s Multi-Family - Direct Installer travels to pre-scheduled appointments to install energy-efficient equipment and products for residential and small commercial customers, including building owners, management companies, small business owners, and trade allies or contractors. The role also introduces and explains incentive programs relevant to those customer sectors. Installations may include aerators, showerheads, compact fluorescent lights, and insulating or sealing materials. The installer may assist with blower door and combustion safety tests when required by the program. The position involves daily travel to apartments, condominium units, and other qualified buildings, along with occasional weekend travel to accommodate customer needs. The installer works with a team and supports operational upkeep, inventory, required records, warehouses, and fleet vehicles. The position requires a high school diploma or equivalent, relevant installation or technical aptitude, customer service experience, and a valid driver’s license. Travel may be up to 95%. The stated expected starting pay is $21–$25 per hour, with the final offer based on relevant factors. Franklin Energy offers medical, dental, and vision coverage, retirement benefits, paid time off, paid holidays, and other company-sponsored benefits and programs.

Requirements

High school diploma or equivalent.
One to three years of experience, preferably in basic wiring, lighting, HVAC, troubleshooting, or other technologies installed in commercial or residential applications.
One to two years of previous customer service or sales experience.
Mechanical and technical aptitude.
Strong customer service and communication skills.
Ability to handle a wide variety of work in a fast-paced environment.
Detail-oriented, organized, self-starting, and able to prioritize workload.
Ability to identify and resolve project application issues with customers and trade allies.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Strong data-entry skills, including entering information into tracking systems or databases.
Ability to communicate effectively verbally and in writing with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver’s license.
Willingness to travel up to 95%.

Nice To Haves

Experience installing technologies, performing manual labor, and using tools.
Background in building science and design, building envelope, weatherization or related fields, building maintenance, home inspection, HVAC, lighting, controls, or renewable energy.

Responsibilities

Install energy-efficient equipment and products according to required procedures, including aerators, showerheads, and compact fluorescent lights.
Maintain a professional appearance as a representative of the organization and its client.
Meet customer specifications and company quality standards.
Complete special projects as assigned.
Complete and maintain required paperwork, records, and documents.
Develop an understanding of the program’s strategic direction for energy efficiency and the business activities of its customers.
Follow safety and work rules and regulations.
Assist with blower door and combustion safety tests when required by the program.
Apply insulating or sealing materials to exterior penetrations, window and door gaps, attic floor penetrations, attic doors, and box sills as required.
Travel daily to pre-scheduled appointments at apartments, condominium units, and other qualified building types.
Collaborate with the team and contribute to continuous operational improvement.
Travel to job sites on occasional weekends when needed to accommodate customers.
Conduct inventory counts and submit inventory reports as requested.
Help keep warehouses and fleet vehicle parking areas clean and organized, including proper storage of products and recycling materials when applicable.
Ensure assigned fleet vehicles have required safety products and remain clean and orderly.
Conduct routine vehicle safety inspections and submit inspection and maintenance reports upon request.
Introduce and explain applicable incentive programs to customers and trade allies.