Multi-Family - Direct Installer

Talent Acquisition•Charlotte, NC

1d•$19 - $21

About The Position

This position travels to pre-scheduled appointments to install energy-efficient equipment and products for residential and small commercial customers, including building owners, management companies, small business owners, and trade allies or contractors. The installer also introduces and explains incentive programs relevant to these customers. The role includes installing products such as aerators, showerheads, and compact fluorescent lights; assisting with blower-door and combustion-safety tests when required; and applying insulating or sealing materials to specified building openings and gaps. The position also involves daily travel to apartments, condominium units, and other qualified buildings, along with customer service, documentation, inventory, and vehicle and warehouse upkeep. Travel may reach 95%, and occasional weekend travel may be required.

Requirements

High school diploma or equivalent.
1–3 years of experience, preferably in basic wiring, lighting, HVAC, troubleshooting, or other technologies installed in commercial or residential applications.
1–2 years of previous customer service or sales experience.
Mechanical and technical aptitude.
Strong customer service and communication skills.
Ability to handle a wide variety of work in a fast-paced environment.
Detail-oriented, organized, self-starting, and able to prioritize workload.
Ability to identify and resolve project application issues with customers and trade allies.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Strong data-entry skills for entering information in tracking systems and databases.
Ability to communicate effectively verbally and in writing with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver’s license.
Willingness to travel up to 95%.

Nice To Haves

Experience installing technologies, performing manual labor, and using tools.
Background in building science and design.
Background in building envelope work.
Background in weatherization or related fields.
Background in building maintenance.
Background in home inspection.
Background in HVAC, lighting, controls, or renewable energy.

Responsibilities

Install energy-efficient equipment and products according to required procedures, including aerators, showerheads, and compact fluorescent lights.
Introduce and explain applicable incentive programs to customers.
Provide a professional appearance as a representative of the organization and its client.
Meet customer specifications and company quality standards.
Assist with blower-door and combustion-safety tests when required by the program.
Apply insulating or sealing material to exterior penetrations, window and door gaps, attic floor penetrations, attic doors, and box sills as required.
Travel daily to scheduled appointments at apartments, condominium units, and other qualified buildings.
Complete and maintain required paperwork, records, and documents.
Develop an understanding of the program’s strategic direction for energy efficiency and the business activities of its customers.
Follow safety and work rules and regulations.
Complete special projects as assigned.
Collaborate in a team environment and contribute to continuous operational improvement.
Conduct inventory counts and submit inventory reports as requested.
Help keep warehouse locations and fleet vehicle parking areas clean and organized, including proper storage of products and recycling materials where applicable.
Ensure assigned fleet vehicles contain required safety products and remain clean and orderly.
Conduct routine vehicle safety inspections and submit inspection and maintenance reports upon request.