MSP Systems Administrator Level I

IT Force•Burlington, ON

23d•CA$50,000 - CA$70,000•Hybrid

About The Position

IT Force is seeking a Systems Administrator Level I to ensure our client’s IT systems are robust, reliable, safe and operate efficiently. In this role, you will work in-office and on-site with your colleagues as well as directly our clients. Regular hours are 8:15am - 5:00pm with a 1 hour lunch break, Monday to Friday.

Requirements

At least 2 years of experience in IT administration, preferably for an MSP.
Experience managing Microsoft Windows and Linux operating systems, both workstation and server.
Experience managing internal networks including IP addressing, DHCP and DNS
Experience managing virtual environments based on VMWare and Microsoft
Experience managing Veeam Backup and Replication
Experience managing system documentation for clients and internal systems

Nice To Haves

Customer Focus - Showing empathy and further seeking to understand your customer’s interests, needs, wants, priorities and situation.
Thoroughness - Taking great care and attention to detail. Completed in all aspects, without errors or omissions.
Resourcefulness - Capable of devising ways and means to meet the needs of the situation.
Perseverance - Continued effort to do or achieve something despite difficulties, failure, or opposition.
Adaptability - Adjustment to environmental conditions.

Responsibilities

Maintain service ticket time entries, status updates and other details in real-time
Ensure service tickets are completed expediently and according to process
Verify your solution has been tested and the client is satisfied before completing the ticket
Ensure your solutions adhere to security best practices across client and internal systems
Encourage clients to complete the CSAT surveys upon completing the ticket.
Attend and participate in company/team events, meetings and collaborations

Benefits

Competitive compensation & employee benefits plan
10% Bonus eligibility, reviewed and paid quarterly
Open, flexible culture
On-the-job training
CompTIA A+ Certification
CompTIA Network + or Cisco Certified Network Associate
Microsoft Endpoint Administrator Associate
Microsoft Teams Administrator Associate
WatchGuard Network Security Essentials
HDI Desktop Advanced Support Technician
Health, Drugs, Dental, Vision, Critical Illness, AD&D, Life & Disability Benefits
BYOD Smartphone Stipend
Free breakfast, lunch, snacks, and beverages
Monthly Fun @ IT Force events for you, spouse, and family