vCIO Administrator (MSP)

ModernIT•La Verne, CA

1d•Hybrid

About The Position

Modern IT is a new kind of MSP that focuses on services over servers, training and trust over technology, and heartbeats over hardware. They build IT ecosystems that foster calm, spur confidence, and move people forward. As a platform-centric MSP partnered with Microsoft and ConnectWise, they serve a global client base with a distributed team. This role exists to operationalize Modern IT's strategic client engagement, ensuring that every client receives a consistent, data-driven experience and that vCIOs can focus on strategy. The vCIO Administrator is accountable for ensuring every client's strategic engagement is scheduled, prepared, documented, tracked, and executed on cadence with zero dropped commitments.

Requirements

4+ years in an MSP environment or equivalent experience in a relevant field.
Customer-service and client-management experience.
Strong organizational, communication, and deadline-management skills, with concise executive-level documentation.
Strong Excel and PowerPoint proficiency.
Demonstrated ability to build or standardize a cadence, queue, or reporting process and run it reliably.

Nice To Haves

A bachelor's degree.
Experience supporting account strategy or vCIO teams.
Experience coordinating procurement, vendor quoting, or renewals.
Business acumen including familiarity with P&L, ROI, and TCO.

Responsibilities

Maintain a master TBR calendar, ensuring 100% of clients are scheduled within their engagement windows.
Manage the vCIO ticket queue, triaging daily, controlling aging, and ensuring all commitments are captured within one business day.
Prepare TBR deliverables, including standardized decks, and keep roadmaps and budgets current and on time.
Generate same-day quotes for standard and renewal needs, and route larger Projects to the architect with a clean handoff.
Deliver the monthly Client Health Dashboard and weekly KPIs on time, flagging risks to the vCIO.
Act as the communications glue, ensuring client and internal follow-ups close the loop, and support smooth new-client onboarding.

Benefits

Medical insurance (HMO, PPO, Nationwide, and High-Deductible Plan options) with coverage effective Day 1.
Modern IT contributes toward employee and dependent premiums.
Basic Life and AD&D insurance (up to $50,000 provided by Modern IT).
Optional supplemental Life and AD&D insurance.
Long-Term Disability insurance (employer-sponsored; effective after 3 months).
Optional Dental and Vision insurance (effective Day 1 if elected).
Medical Flexible Spending Account (FSA).
Health Savings Account (HSA) for HDHP participants.
Health Advocacy Program (24/7 support for claims, billing, scheduling, coordination).
Employee Assistance Program (confidential counseling and resources).
Additional Voluntary Benefits: Critical Illness, Accident, and Disability coverage.
Perks at Work (discounts on travel, electronics, home goods, etc.).
Adoption Assistance Program (up to $1,500 reimbursement).
Commuter Benefits Program (pre-tax transit/parking).
80 hours of PTO per anniversary year (for new full-time employees).
6 paid sick days per anniversary year.
7 paid company holidays.
Up to 2 floating holidays per calendar year.
401(k) plan with employer match.