vCIO Administrator (MSP)
About The Position
About Modern IT: Modern IT is a new kind of MSP — more intentional, more informed, more inspired. We put services over servers, training and trust over technology, and heartbeats over hardware, building IT ecosystems that foster calm, spur confidence, and move people forward. As a platform-centric MSP partnered with Microsoft and ConnectWise, we serve a global client base with a distributed team. Why This Role Exists: Strategy only creates value when it's prepared, documented, tracked, and executed with precision. As our client base grows, our vCIOs can't personally hold every cadence, follow-up, and commitment in their heads. You make sure they don't have to — operationalizing Modern IT's strategic client engagement so every client gets a consistent, data-driven experience and our vCIOs stay focused on strategy. You are accountable for: every client's strategic engagement scheduled, prepared, documented, tracked, and executed on cadence — with zero dropped commitments.
Requirements
- Must have 4+ years in an MSP environment or equivalent experience in a relevant field.
- Customer-service and client-management experience.
- Strong organizational, communication, and deadline-management skills, with concise executive-level documentation.
- Strong Excel and PowerPoint proficiency.
- A founding gate: you can show a cadence, queue, or reporting process you personally built or standardized and ran reliably — not just operated.
Nice To Haves
- A bachelor's degree; experience supporting account strategy or vCIO teams.
- Experience coordinating procurement, vendor quoting, or renewals.
- Business acumen including familiarity with P&L, ROI, and TCO.
Responsibilities
- Keep 100% of clients scheduled within their engagement windows on a master TBR calendar.
- Triage daily, control aging, and make sure every commitment is captured within one business day.
- Build standardized decks and keep roadmaps and budgets current and on time.
- Turn standard and renewal needs into same-day quotes to Procurement; route larger Projects to the architect with a clean handoff.
- Deliver the monthly Client Health Dashboard and weekly KPIs on time, flagging risks to the vCIO.
- Keep client and internal follow-ups closing the loop, and support smooth new-client onboarding.
Benefits
- Health & Insurance Benefits: Medical insurance (HMO, PPO, Nationwide, and High-Deductible Plan options) Coverage effective Day 1 Modern IT contributes toward employee and dependent premiums
- Basic Life and AD&D insurance (up to $50,000 provided by Modern IT)
- Optional supplemental Life and AD&D insurance (employee, spouse/domestic partner, children)
- Long-Term Disability insurance (employer-sponsored; effective after 3 months) 60% of earnings up to $10,000/month
- Optional Dental and Vision insurance (effective Day 1 if elected)
- Health & Wellness Programs: Medical Flexible Spending Account (FSA) Health Savings Account (HSA) for HDHP participants Health Advocacy Program (24/7 support for claims, billing, scheduling, coordination) Employee Assistance Program (confidential counseling and resources)
- Additional Voluntary Benefits: Critical Illness, Accident, and Disability coverage Perks at Work (discounts on travel, electronics, home goods, etc.)
- Adoption Assistance Program (up to $1,500 reimbursement)
- Commuter Benefits Program (pre-tax transit/parking)
- Time Off & Holidays: 80 hours of PTO per anniversary year (for new full-time employees) 6 paid sick days per anniversary year 7 paid company holidays Up to 2 floating holidays per calendar year
- Retirement: 401(k) plan with employer match Eligibility begins the first day of the month following 3 months of employment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
