MSP Level 3 Technician

TeamLogic IT, San Dimas, CA•Glendora, CA

1d•$25 - $35•Hybrid

About The Position

TeamLogic IT is seeking a highly skilled Managed IT Services Level 3 Technician to provide advanced IT support to small and medium-sized businesses. The role involves resolving complex escalated issues and managing server, network, cloud, identity, and application environments. The technician will lead infrastructure migrations and technology projects, maintain secure and compliant client systems, and provide guidance and mentorship to junior technicians. The work may be performed onsite or remotely depending on client needs, with occasional travel and flexibility for evening, weekend, and emergency support.

Requirements

At least 5 years of IT support experience, including at least 2 years in a Level 3 or senior technician role.
Proven experience with Windows Server and Linux environments, VMware or Hyper-V virtualization, and completed migrations to Azure, Exchange Online, SharePoint, and hybrid environments.
Strong working knowledge of Active Directory, Group Policy, DNS, DHCP, Entra ID, Entra Connect, Conditional Access, and multifactor authentication.
Hands-on experience deploying NPS or cloud RADIUS, 802.1X, certificate authentication, and VPN authentication integrated with directory services.
Deep experience administering Microsoft 365 tenants, Intune, Defender, Purview, and Azure infrastructure.
PowerShell scripting skills are required.
Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices.
Hands-on experience with NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
Proficiency with Hudu, IT Glue, or SharePoint and experience with structured documentation and process standardization.
Strong analytical skills and proven experience managing IT projects from inception to completion.
Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical clients.
Ability to work onsite and remotely according to client needs, travel occasionally to client locations, and hold a valid driver's license.
Flexibility to work evenings or weekends when needed for client emergencies or project deadlines.

Nice To Haves

MSP experience.
Bachelor’s degree in IT, Computer Science, or a related field.
Certifications such as CompTIA Network+, CompTIA Security+, Azure Administrator (AZ-104), Microsoft 365 Administrator (MS-102), Identity and Access Administrator (SC-300), or CCNA.
AWS experience.
Microsoft Graph PowerShell experience.
Familiarity with Microsoft 365 Copilot readiness, AI governance, and practical use of AI tools in IT operations.
Experience with network monitoring tools such as SolarWinds or Auvik.

Responsibilities

Provide advanced technical support for servers, networks, cloud platforms, and applications, resolving complex issues escalated from Level 1 and Level 2 technicians.
Plan and execute migrations to Azure, Microsoft 365, and hybrid environments, including file servers, Exchange, domain controllers, Windows Server, and virtual machines; develop migration plans, rollback procedures, and cutover schedules.
Administer and secure Active Directory, Group Policy, DNS, DHCP, Entra ID, hybrid synchronization, Conditional Access, multifactor authentication, single sign-on, and privileged access.
Design, deploy, and maintain RADIUS authentication, configure 802.1X for wired and wireless networks and VPN authentication, and manage supporting certificate infrastructure.
Administer Microsoft 365 tenants, including Exchange Online, SharePoint, OneDrive, Teams, licensing, Intune, Defender, Purview data loss prevention, and sensitivity labels.
Deploy and manage Azure virtual machines, virtual networks, storage, backup, and site-to-site VPN; monitor client subscription cost, performance, and security.
Prepare client environments for Microsoft 365 Copilot, review permissions and oversharing risks, support AI tool adoption, and help clients develop AI acceptable-use policies.
Use AI-assisted tools and PowerShell to automate tasks and improve troubleshooting.
Design and manage secure, high-performing networks; perform patching, backup and recovery, and system monitoring.
Lead migrations, network installations, identity modernization, and software deployments, coordinating with internal teams and vendors to deliver projects on time and within scope.
Maintain client documentation, including network diagrams, directory structures, RADIUS configurations, migration runbooks, and troubleshooting procedures.
Mentor Level 1 and Level 2 technicians and lead training on Microsoft 365, Azure, identity, and AI tools.
Perform audits and Microsoft Secure Score reviews to help align client systems with data privacy and cybersecurity requirements.
Provide on-call support for critical issues, including after-hours and weekend coverage.
Travel occasionally to client locations as needed.