MSK part-time coach

The MSK Coach is responsible for curating programming for members, holding them accountable to their assigned programs, and providing feedback to improve the product and programming for all members. They onboard new members, help them commit to and stay accountable to their program, adapt programming as needed, and monitor member adherence and progress. The MSK Coach also works with a large number of individuals to reduce pain and improve function, collects member testimonials, and provides feedback to the coaching team and leadership to enhance the overall experience.

• Onboard new members into the MSK program through introductory calls and shorter check-in calls in the first month a member is enrolled
• Help members commit to and stay accountable to their program to achieve world-class pain and function outcomes
• Adapt programming to members based as needed
• Monitor member adherence and progress in order to proactively identify and reach out to "at risk" members
• Reach out to "at risk" members and respond to member questions in a timely fashion
• Work with 120 or more people in peak season of January - April to reduce their pain and improve function
• Collect glowing member testimonials and "thank yous" from members whose lives you have changed for the better so that we can share that back with their employer or other HealthJoy colleagues
• Provide feedback on the programming to the rest of the coaching team to help elevate the skills of everyone and the outcomes for all members
• Provide feedback to the product and leadership team to improve our business, technology, member experience, and coaching experience
• Manage your schedule with accountability and openness - we don't have time to micromanage
• Use the flexibility we offer

• Onboarding new members into the MSK program through introductory calls and shorter check-in calls in the first month of enrollment
• Helping members commit to and stay accountable to their program to achieve pain and function outcomes
• Adapting programming to members as needed
• Monitoring member adherence and progress to proactively identify and reach out to "at risk" members
• Responding to member questions in a timely fashion
• Working with 120 or more people in peak season (January - April) to reduce their pain and improve function
• Collecting member testimonials and "thank yous" to share with employers or colleagues
• Providing feedback on programming to elevate the skills of the coaching team and improve outcomes for all members
• Providing feedback to the product and leadership team to improve business, technology, member experience, and coaching experience
• Managing schedule with accountability and openness
• Utilizing flexibility in schedule management

• Flexible schedule to balance work and personal life
• Opportunity to work with a large number of people
• Ability to make a positive impact on members' lives
• Opportunity to provide feedback and contribute to the improvement of the company
• Openness and accountability in managing schedule
• Equal opportunity employer
• Commitment to diversity and inclusion
• Willingness to consider candidates who don't meet every requirement