Customer Support Specialist

As the Healthcare Concierge (HCC), you will be responsible for processing members' requests and delivering a quality product while fully informing them about their benefits. Your role involves interacting with members via telephone and chat to provide appropriate care and support, including scheduling appointments and closing gaps in care. Additionally, you will search for healthcare facilities that suit members' needs and collaborate with the leadership team to support the practice and enhance the customer experience. This position offers a competitive compensation package and opportunities for career growth.

Processing members' requests (tickets) and delivering a quality product

Informing members about their benefits and the best ways to use them

Interacting with members via telephone and chat to assist and support an appropriate level of care

Making outbound calls to members and/or providers to assist in scheduling appointments and closing gaps in care

Searching for doctors, clinics, and other healthcare facilities that suit members' needs

Conducting further communication with providers

Partnering with leadership team and practice staff to determine strategies to support the practice and members

Providing a WOW-experience and care to HealthJoy's American customer base

• Experience 6+ months
• Experience in the Customer Support/Service field would be a plus
• Proficiency in English language (Upper-Intermediate+ level)
• Strong critical thinking skills
• Ability to adapt to frequent change
• Exceptional communication skills
• High level of Empathy
• Good computer literacy skills in Office Suite and Google Programs
• Ability to work sufficiency both individually and as part of the team
• Solid level of Accountability

• Health insurance coverage for employees at 100% and for their spouses at 50%
• English classes with a native speaker
• Internal and external educational events
• 20 sessions of personal therapy per year
• Additional mental health lectures
• Company events including happy hours, team buildings, and team meetings
• Partnership with a sports hub for gym access with corporate discount
• Remote work during the quarantine period with provided equipment
• Commitment to equal pay and regular reviews of employee pay practices
• Commitment to equal opportunity and a diverse environment