MSF Technician
About The Position
The MSF Technician installs, inspects, tests, repairs, and maintains fire alarm systems and related safety equipment. The role requires knowledge of fire alarm components, applicable codes, and troubleshooting, and involves working independently and with a team to ensure systems are compliant, operational, and meet customer expectations for safety and reliability. The technician also works on security, CCTV/camera, and access control systems; communicates with customers; completes compliance documentation; and provides technical findings to sales and other teams. Once fully trained and qualified, the technician participates in a rotating 24-hour emergency on-call schedule. The position follows a defined career development path, with potential advancement into sales representative, construction manager, or systems operation manager roles. The employer may assign other duties as needed.
Requirements
- High school diploma or equivalent.
- Prior experience working with fire alarm systems.
- NICET certification preferred and required to be obtained within the first year of employment; company-funded.
- Proficiency in troubleshooting hardware issues, interpreting blueprints and wiring schematics, and using tools such as multimeters.
- Strong written and verbal communication skills.
- Highly organized and detail-oriented.
- Ability to work effectively as a team player.
- Demonstrated customer service experience.
- Willingness and ability to work overtime as needed.
- Flexibility and ability to adapt to changing priorities with short notice.
- Clean driving record and access to reliable transportation.
- Ability to pass a drug screening as a condition of employment.
- Ability to lift 50+ pounds and use proper equipment to maneuver 300-pound cylinders.
- Comfort working at heights, including climbing, using ladders, and operating lifts when necessary.
- Willingness to travel, including occasional overnight stays as needed.
Nice To Haves
- NICET certification is preferred.
Responsibilities
- Install and repair security systems, CCTV/camera systems, and access control systems.
- Troubleshoot, repair, inspect, and test fire alarm and fire suppression systems.
- Perform preventative maintenance on fire alarm systems in accordance with NFPA standards.
- Communicate directly with customers to resolve technical issues and ensure satisfaction.
- Complete NFPA-compliant reports and maintain accurate documentation.
- Participate in a rotating 24-hour emergency on-call schedule once fully trained and qualified.
- Obtain and maintain required certifications, including NICET certifications, a West Virginia electrical license, and an Ohio fire marshal license; the company funds these certifications.
- Provide technical insights and field findings to the sales department for proposal and quote development.
- Complete compliance documentation, including time sheets, billing, deficiency reports, and rescheduling follow-up.
- Collaborate with sales staff to review and consult on system proposals and engineered designs.
- Assist with RMA coordination and support service, installation, and mechanical teams as needed.
- Participate in design reviews and provide final approval on system installations.
- Demonstrate professional punctuality and a consistent work ethic.
- Follow the defined career development path.
Benefits
- Medical, dental, and vision insurance plans.
- Company-paid life insurance and long-term disability coverage.
- Optional supplemental benefits.
- Paid time off starting in the first year of employment.
- Seven paid holidays annually.
- 401(k) plan with safe harbor match, including traditional and Roth options.
- Employee referral program with bonus opportunities.
- Company-provided work attire featuring the company logo.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
