MPS Fleet OSR III

Canon Business Process Services • New York, NY

3d

About The Position

The Copy Operator provides customer service and solutions for clients’ copy and print needs. The role produces quality, professionally finished print products using production equipment for cutting, binding, and laminating, and provides basic service and troubleshooting for copiers and printers. The position may also perform mailroom, faxing, scanning, shipping preparation, and light housekeeping duties as directed by site management. It requires adapting to new office-automation technology and coordinating with a geographically distributed remote team.

Requirements

• Associate degree or equivalent experience.
• Knowledge of fleet management, MFD and SFD devices, logistics, and workflow.
• Some knowledge of multifunction print equipment, including Canon and Ricoh devices.
• Proficiency in Microsoft Word and Excel.
• Proficiency in PowerPoint or other presentation software.
• Excellent relationship management skills.
• Excellent written and oral communication skills.
• Positive attitude and professional demeanor when interacting with all levels of management.
• Ability to manage a digital inventory database.
• Ability to troubleshoot issues creatively and diplomatically.
• Strong process management capabilities.
• Ability to provide creative process-improvement recommendations.
• Strong organizational, accountability, and account-management skills.
• Project management skills.
• Ability to meet multiple and tight deadlines.

Responsibilities

• Review, prioritize, and submit print requests from mainframe, mini, server, and desktop sources according to complexity and urgency.
• Quality-check print output and ensure it accurately meets submitted instructions.
• Deliver print jobs within established timeframes and maintain logs of submitted and completed work, including service logs.
• Perform minor maintenance on reproduction equipment, including clearing paper jams, placing service calls, and routine cleaning.
• Take daily meter readings of duplicating machines.
• Monitor inventory of print supplies, paper, and toner.
• Inform clients of estimated completion times, clarify instructions, communicate service delays or unavailable services, and resolve complaints to client satisfaction.
• Help open and close the print center and keep it neat and professional in appearance.
• Use printer software for high-speed, high-volume digital publishing printers to adjust image quality and create folders and directories for print-on-demand orders.
• Handle specialized printing requests, such as large-paper, poster, and manual- or handbook-sized printing.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• As directed by the Site Manager, send, receive, and deliver faxes; perform document scanning; and prepare mail and packages for shipping.
• Provide light housekeeping, such as making coffee and keeping conference rooms orderly.
• Learn new features and functionality of duplicating machines, fax machines, and scanners as they are introduced at the site.
• Perform mailroom responsibilities and other duties as directed by the Site Manager or Assistant Site Manager.
• Work with a remote team spread across a wide geographical area and meet multiple, tight deadlines.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree