MPS Fleet OSR III

Canon Business Process Services, Inc. • New York, NY

2d

About The Position

The Copy Operator provides customer service and solutions for clients’ copy and print needs. The role follows production processes to create quality, professionally finished products using print and production equipment for cutting, binding, and laminating. It also includes servicing and basic troubleshooting of copiers and printers.

The operator reviews, prioritizes, and submits print requests from mainframe, mini, server, and desktop systems based on complexity and urgency; checks output quality and accuracy; delivers jobs within established timeframes; and maintains work and service logs. The role includes minor equipment maintenance, daily meter readings, and monitoring print supplies and inventory. The operator communicates estimated completion times and service issues to clients and works with them to resolve complaints.

Additional duties may include opening and closing the print center, maintaining a professional workspace, preparing production and volume reports, and supporting fax, scanning, shipping, housekeeping, and mailroom tasks as directed. The operator is expected to learn new features and functions of duplicating machines, faxes, and scanners as technology changes.

Requirements

• Associate degree or equivalent experience.
• Knowledge of fleet management, MFD and SFD devices, logistics, and workflow.
• Some knowledge of multifunction print equipment, including Canon and Ricoh devices.
• Proficiency in Microsoft Word and Excel.
• Proficiency in PowerPoint or other presentation software.
• Excellent relationship-management skills.
• Excellent written and oral communication skills.
• Positive attitude and professional demeanor, with the ability to interact effectively with all levels of management.
• Ability to manage a digital inventory database.
• Ability to troubleshoot issues creatively and diplomatically.
• Strong process-management capabilities.
• Ability to provide creative recommendations for process improvement.
• Strong organizational, accountability, and account-management skills.
• Ability to work with a remote team spread across a wide geographical area.
• Project-management skills.
• Ability to meet multiple tight deadlines.
• Ability to perform intermittent physical activity, including reaching, prolonged sitting, bending, and lifting up to 50 pounds.
• Ability to work varied schedules; some travel may be required.
• May encounter stressful situations.

Responsibilities

• Review, prioritize, and submit print requests from mainframe, mini, server, and desktop systems according to complexity and urgency.
• Quality-check print output and ensure it accurately meets submitted instructions.
• Deliver print jobs within established timeframes and maintain logs of submitted and completed work, including service logs.
• Perform minor reproduction-equipment maintenance, including resolving paper jams, placing service calls, and routine cleaning.
• Take daily meter readings of duplicating machines and monitor print-supply inventory, including paper and toner.
• Inform clients of estimated completion times, unclear instructions, service delays, or services that cannot be provided; work with clients to resolve complaints to their satisfaction.
• Help open and close the print center and keep it neat and professional.
• For high-speed, high-volume digital publishing printers, use printer software to adjust image quality and create folders and directories for print-on-demand orders; handle specialized printing requests when needed.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• As directed by the Site Manager, send, receive, and deliver faxes; perform document scanning; prepare mail and packages for shipping; and provide light housekeeping, including making coffee and keeping conference rooms orderly.
• Learn new features and functionalities of duplicating machines, faxes, and scanners as introduced at the site.
• Perform mailroom responsibilities and other duties as directed by the Site Manager or Assistant Site Manager.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree