Move Manager

Caring Transitions•Appleton, WI

9h•$24 - $29

About The Position

Caring Transitions of East Central Wisconsin is seeking a dependable, motivated, and customer-focused Move Manager to oversee residential moving and relocation projects in Appleton, Wisconsin, and surrounding Fox Valley communities. This hands-on role combines customer service, professional driving, project coordination, and physical moving work. The Move Manager typically works with one additional employee, serves as the primary on-site customer contact, and is responsible for completing assigned projects successfully. At first, the Move Manager independently manages projects from arrival through completion, drives company vehicles, coordinates daily work, and participates in packing, loading, transportation, unloading, and furniture placement. Over approximately the first six months, the role is expected to develop into primary coordination of booked moving projects, including customer communications, scheduling, logistics, and project execution with minimal supervision. Sales, estimating, and pricing remain the responsibility of ownership or designated sales personnel. This is a full-time, hourly position paying $24–$29 per hour, based on experience and qualifications. Overtime opportunities may be available based on business needs. Benefits include accrued paid time off. The position offers professional growth and increased responsibility in a supportive, team-oriented local business.

Requirements

Exceptional customer service and interpersonal communication skills.
Ability to work independently and take ownership of responsibilities.
Experience safely operating box trucks or comparable larger vehicles.
Experience towing and maneuvering trailers.
Valid driver’s license and a driving record acceptable to company insurance requirements.
Strong organizational, time-management, and problem-solving abilities.
Ability to safely perform physically demanding moving responsibilities.
Professional appearance, dependable attendance, and strong work ethic.
Ability to meet applicable driver qualification and licensing requirements.
Willingness to learn company systems and assume increased operational responsibilities.

Nice To Haves

Residential moving, relocation, or furniture delivery experience.
Experience managing customer-facing projects.
Experience with scheduling, logistics, or service coordination.
Experience assisting seniors and their families.
Previous small-team leadership experience.

Responsibilities

Independently manage assigned moving projects from arrival through completion.
Provide exceptional customer service and serve as the primary on-site customer contact.
Safely operate company box trucks, pickup trucks, and trailers.
Coordinate daily activities with one additional moving team member.
Participate in packing, loading, transportation, unloading, and furniture placement.
Protect customers’ belongings, homes, and property.
Make responsible decisions and resolve routine job-site challenges independently.
Maintain company vehicles and equipment, and keep work environments organized.
Communicate project updates and significant concerns to ownership.
After developing familiarity with company operations, coordinate booked moving projects and communicate with customers before, during, and after moves.
Confirm project details, schedules, arrival times, and customer expectations.
Coordinate staffing, vehicles, equipment, and materials.
Manage daily moving schedules and logistical arrangements.
Maintain accurate job documentation and operational records.
Monitor project efficiency and customer satisfaction.
Conduct customer follow-up and address routine service concerns.
Serve as the primary operational contact for booked moving projects while keeping ownership informed of important developments.