Move-In Coordinator

Lakewood Reserve Senior Living•Lakewood, CO

About The Position

The Move-In Coordinator helps future residents transition into the community and feel at home. The role supports move-in planning, relocation arrangements, resident introductions, community events, tours, and sales and marketing activities. It also manages move-in documentation, prospect activity, reporting, apartment readiness, and community presentation. This is a part-time position for four days per week.

Requirements

Strong organization and attention to detail.
Enjoys building relationships and helping people through major life transitions.
Able to manage multiple priorities while maintaining a positive attitude.
Professional and compassionate communication with residents, families, vendors, and team members.
Flexibility, reliability, and a strong work ethic.
Proactive problem-solving skills and ability to adapt quickly.

Nice To Haves

Interest in event planning, relationship building, organization, and creating memorable first impressions.

Responsibilities

Help future residents with furniture measurements, apartment layouts, and move-in planning.
Coordinate movers, delivery services, and transportation.
Work with real estate professionals to assist with home sales and downsizing needs.
Support residents with address changes, utility cancellations, physician notifications, and other relocation details.
Order move-in gifts and welcome new residents by providing their keys.
Introduce residents to neighbors, team members, and community life.
Make home visits and deliver information, brochures, and follow-up materials.
Plan and coordinate events for depositors and waitlist members.
Assist with tours and help prospective residents envision their future home.
Maintain a welcoming environment for visitors, residents, and family members.
Manage lead follow-up, tours, deposits, and home visits through the lead management system.
Print and distribute daily task sheets and track prospect activity.
Ensure coverage of incoming inquiries, tours, and after-hours communication.
Maintain marketing collateral, leasing packets, floor plans, calendars, and presentation materials.
Complete move-in paperwork and communicate move-in schedules to all departments.
Prepare daily updates on tours, move-ins, move-outs, and available inventory.
Generate weekly marketing and deposit reports and other required corporate reports.
Update vacancy boards, unit status boards, and phone extension directories.
Inspect apartments before move-in to ensure they are clean, welcoming, and ready.
Conduct daily building and model apartment inspections to maintain curb appeal and tour readiness.