Move In Coordinator

WELLQUEST • Elk Grove, CA

2d • $26 - $28 • Onsite

About The Position

The Move-In Coordinator is responsible for ensuring a smooth and welcoming transition for new residents and their families into the community. This position coordinates all aspects of the move-in process, serves as a liaison between departments, residents, and families, and supports occupancy and resident satisfaction goals. The Move-In Coordinator works closely with Sales, Assisted Living, Maintenance, Housekeeping, Dining Services, and the Business Office to ensure apartments, services, and documentation are prepared prior to resident move-in.

Requirements

• High school diploma or equivalent required.
• One year of administrative, customer service, hospitality, senior living, leasing, admissions, sales, or move-in coordination experience preferred.
• Excellent organizational and time-management skills.
• Strong verbal and written communication abilities.
• Ability to build positive relationships with residents, families, and staff.
• Proficient with Microsoft Office and CRM software.
• Ability to handle multiple priorities in a fast-paced environment.
• Demonstrated compassion and commitment to serving older adults.
• Ability to walk throughout the community frequently.
• Ability to sit, stand, bend, reach, and lift up to 25 pounds.
• Ability to operate office equipment and computer systems.
• Ability to escort residents and families throughout the community.

Nice To Haves

• Associate degree preferred.
• Experience in assisted living, memory care, or senior housing strongly preferred.

Responsibilities

• Coordinate all resident move-ins and move-outs.
• Serve as the primary point of contact for incoming residents and family members.
• Communicate move-in requirements, timelines, and community expectations.
• Prepare resident welcome packets and move-in binders.
• Conduct pre-move and post-move apartment inspections to ensure readiness.
• Coordinate resident orientation and introductions to community services and staff.
• Facilitate transitions between Independent Living, Assisted Living, and Memory Care as needed.
• Maintain regular communication with residents and families throughout the move-in process.
• Address and resolve move-in concerns promptly and professionally.
• Provide exceptional customer service and promote a positive resident experience.
• Maintain resident confidentiality in accordance with company policies and applicable laws.
• Assist with community tours when needed.
• Support occupancy goals by assisting with prospect follow-up and lead management.
• Enter inquiries and resident information into the CRM database.
• Assist with marketing events, open houses, and outreach activities.
• Ensure community collateral and welcome materials remain current and available.
• Coordinate apartment readiness with Maintenance and Housekeeping.
• Collaborate with Assisted Living, Dining Services, Activities, and Business Office departments regarding resident needs and preferences.
• Participate in daily stand-up meetings and other community meetings as assigned.
• Maintain accurate documentation related to move-ins and occupancy.
• Must pass a criminal background clearance prior to employment.
• Must meet California health screening and tuberculosis clearance requirements.
• Must comply with all applicable California Department of Social Services RCFE regulations.
• Must complete all required state and company-mandated training.
• Must maintain current First Aid certification if required by community policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED