Move Coordinator - Amazon

Northwest Center•Seattle, WA

3d•Onsite

About The Position

The Move Coordinator facilitates seamless transitions for employees moving between workspaces across Amazon’s corporate campus. Serving as the main point of contact for customers and partner teams, the coordinator maintains clear communication and provides customer support before, during, and after moves. The role combines desk work with visits to operational and client corporate buildings in the Puget Sound region, and requires flexible scheduling to meet move needs. The position is based in Seattle (South Lake Union), Bellevue, and Redmond, Washington, and is full-time at 40 hours per week. The hourly rate is $29.19. The coordinator monitors email and chat, supports customers with workspace questions, maintains knowledge of building amenities and workspace configurations, and uses industry-specific computer programs to manage move lists and workspace data. The role also includes onsite verification and quality-control walks, workspace and facilities audits, reporting move and space information, coordinating with vendors and partner teams, and helping train and mentor new employees. The work environment includes open, unassigned workspaces and is dog-friendly, with over 1,000 dogs on campus.

Requirements

High school diploma or GED.
Two years of customer service, real estate/facilities, operations, and/or administrative support experience.
Proficiency with Microsoft Windows, Excel, Adobe, and Outlook email.
Ability to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds, and potentially carry supplies to other buildings.
Comfort working in an open, unassigned workspace.
Ability to work at a computer for long periods, up to 8 hours per workday.
Ability to move consistently within a 1.5-mile radius while visiting NWC operational or client corporate buildings.
Willingness to travel independently to various worksites in the Puget Sound region.
Ability to read, write, speak, and comprehend English.
Ability to see both at a distance and close-range details, with or without corrective lenses.
Ability to identify and understand another person’s speech, with or without a personal auditory hearing device.
Ability to work flexible hours, including occasional nights and weekends.
Applicants with dog allergies or who do not care for dogs may not be a good fit for this dog-friendly environment.

Nice To Haves

Associate or bachelor’s degree.

Responsibilities

Monitor email and chat systems and respond promptly with customer education, support, and workspace information.
Provide onsite and virtual support before, during, and after move projects, answering employee questions and guiding them through interoffice moves.
Maintain knowledge of building amenities and workspace configurations to assist customers and troubleshoot issues.
Use industry-specific computer programs to create, verify, and format move lists accurately, and communicate updates related to workspace, seating, or data submissions.
Conduct onsite move verification and quality-control walks to reconcile system data with physical workspace conditions.
Submit updates for workspace data or seat corrections to maintain accurate system information.
Audit workspaces, signage, IT equipment, and facilities to validate employee desk locations and floor plans.
Capture, organize, and report data related to moves, space, and facilities to support decision-making.
Take day-to-day responsibility for assigned projects and complete tasks successfully, working independently and out of line of sight from team members for all or part of a shift.
Assist with new tasks, processes, and projects in response to evolving team requirements and partnerships with Amazon.
Help develop the Move Ambassador team by providing job training, shadowing, and mentorship to new employees.
Collaborate with supporting vendors and partners, including project management, security, facilities, and move companies, to coordinate moves.
Maintain flexibility in work hours to accommodate move and scheduling needs, including occasional nights and weekends.

Benefits

Comprehensive medical, dental, vision, disability, and life insurance, effective the month after 30 days of employment.
17 accrued paid time off days annually.
10 annual floating holidays.
Parental leave.
Paid compassion leave.
Retirement 401(k) with company match.
Employment Assistance Program (EAP) via Spring Health.
Mental wellness program including six free therapy sessions per year.
Career development opportunity through the NWC Mentorship Match program.
Wellness reimbursement program of $25 per month.
Student loan contribution program of $50 per month.
Company-provided Orca Pass with unlimited use for Seattle, Washington.
Pet insurance discount program.