Mountain Sports School Sales Manager

SNOW KING MOUNTAIN RESORT LLC • Jackson, WY

7d • $24 - $26 • Onsite

About The Position

Snow King Mountain Resort is the iconic Mountain Resort located in the heart of beautiful Jackson Hole, Wyoming. As a dual seasonal facility, it is home to many summer and winter family friendly attractions. The Snow King Team is looking for people with a love for the outdoors, a desire to learn, and a commitment to excellent service.

Requirements

• 21 years of age or older
• Sales management experience
• Successful completion of a background check
• Must be available to work holidays and weekends
• Must be fluent in all aspects of the English language (spoken and written)
• Must have excellent guest service and communication skills
• Must work well in a team
• Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
• Firm knowledge of word processing, spreadsheet and browser applications

Nice To Haves

• Bachelor Degree preferred
• General knowledge of the ski industry highly preferred
• Fluency in the Spanish language is highly valued but not required

Responsibilities

• Oversee all aspects of sales/ticketing office(s) and customer service to include daily interface with customers, sales staff and MSS Instructors
• Oversee customer service duties to include answering phones, returning phone messages, telephone systems management, general email correspondence of the [email protected] email and Mtnos inquiry correspondence
• Oversee the scheduling of MSS Sales staff
• Oversee the employee training on sales and point of sale systems’ standard operating procedures as directed by the MSS Director
• Oversee fulfillment transactions to include accurate and timely accounting of billing within the point of sale systems, to be invoiced by by the Accounting department
• Coordinate sales and accounting with both group and ‘unique’ reservations - Coombs, Local Schools, Ski Clubs, Central Reservations etc.
• Work with (non-MSS) ticketing supervisors/agents to bridge a connection between Snow King’s (2) different Sales departments
• Assist MSS Director / Manager in weekly payroll approval and auditing
• Assist MSS Director / Manager in product development based on the market; identify trends and improve opportunities to create new products that increase revenue
• Assist MSS Director / Manager in handling guest complaints and facilitate conflict resolution

Benefits

• Employee season pass (free access to all activities and skiing/snowboarding on the mountain)
• Food and Beverage discounts
• Retail/Rental discounts
• free equipment rentals
• Reciprocal ski benefits and over 40 resorts across the US
• Online Pro Deals
• Discounted tickets for family and friends

What This Job Offers

• Job Type: Full-time
• Career Level: Manager