Mountain Sports School On-Snow Supervisor/Trainer
About The Position
Snow King Mountain Resort is seeking individuals with a passion for the outdoors, a drive for learning, and a dedication to exceptional service to join their team. The Mountain Sports School Supervisor will play a key role in overseeing all Mountain Sports School (MSS) business operations. This role involves assisting the MSS Directors with various responsibilities, including the execution and enforcement of the MSS Operations Manual, managing guest services, instructor maintenance (recruitment, communication, logistics, payroll), staff training, product line management, facilities management, and acting as a liaison with other Snow King departments and external partners.
Requirements
- 21 years of age or older
- Ability to competently ski or snowboard all terrain at Snow King Mountain
- Successful completion of a background check
- Must be available to work holidays and weekends
- Must be fluent in all aspects of the English language (spoken and written)
- Must have excellent guest service and communication skills
- Must work well in a team
- Must be able to work in inclement weather in a high alpine environment
- Must have sight, speech, and hearing abilities sufficient to learn skills, follow and provide directions
Nice To Haves
- Bachelor Degree preferred
- PSIA/AASI Level 2; Higher levels are valued but not required
- Fluency in the Spanish language is valued but not required
Responsibilities
- Take charge of class formation, aligning students' abilities and skill levels while balancing class sizes to enhance the guest experience and operational efficiency.
- Offer immediate support on the hill when classes are in session, addressing issues such as group divisions and monitoring instructor conduct.
- Serve as a mentor and information source for instructors, providing guidance and direction.
- Maintain effective communication with the sales desk to ascertain staff and product availability and to assign instructors accordingly.
- Participate in the instructor scheduling process and facilitate any necessary scheduling adjustments.
- Supervise the setup and teardown of lesson meeting areas.
- Check in Private Lessons and Local Seasonal Programs.
- Create and deliver a weekly training clinic for the instructors.
- Manage a team of trainers--both internal and external (e.g. PSIA/AASI) and leading the development of staff/instructor training frameworks, goals, content and curriculum.
- Help instructors work towards any PSIA or AASI Certifications.
- May be called upon to teach skiers or snowboarders of varying skill levels, always prioritizing guest safety.
- Help manage all aspects of instructor maintenance such as coordination of instructors schedules, amending schedules for requested days off and equipping with uniforms/name tags, evaluating their performance/performance reviews, and giving feedback and rewarding/disciplining as appropriate.
- Supervise Multi-Week lesson program to include registration, guest and staff communication, coordination with school programs, coordinating bus/transportation.
Benefits
- Employee season pass (free access to all activities and skiing/snowboarding on the mountain)
- Food and Beverage discounts
- Retail/Rental discounts
- Free equipment rentals
- Reciprocal ski benefits and over 40 resorts across the US
- Online Pro Deals
- Discounted tickets for family and friends
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
