Motor Sports Service Manager

OWEN MOTOR GROUP INC•Charleston, IL

47d•$60,000 - $70,000•Onsite

About The Position

Owen Motor Group Inc is looking for a driven and experienced Motor Sports Service Manager to lead our service department in Charleston, IL. This is an exciting opportunity to take the wheel of a dynamic team in a fast-paced powersports environment where passion for motorsports meets exceptional customer service. If you thrive in a high-energy shop and love what you do, we want to hear from you!

Requirements

Proven experience as a Service Manager or Service Advisor in a motorsports, powersports, or automotive dealership
Strong knowledge of motorcycles, ATVs, UTVs, or related powersports equipment
Excellent leadership and team management skills
Ability to read and interpret technical service manuals and warranty documentation
Strong customer service and communication skills
Proficiency with dealer management software (DMS) preferred
Valid driver's license required; relevant certifications a plus
Able to work Saturdays

Responsibilities

Oversee daily service department operations including scheduling, workflow, and technician productivity
Manage and mentor service technicians and advisors to ensure quality repairs and customer satisfaction
Coordinate powersports vehicle diagnostics, maintenance, and repair services efficiently
Monitor service department KPIs, labor rates, and profitability goals
Handle customer escalations and ensure a top-tier service experience from write-up to delivery
Maintain compliance with manufacturer warranty procedures and service standards
Order and manage parts inventory to support timely repair completion