Motor Vehicle Store Manager

PLS•Mesa, AZ

4d•Onsite

About The Position

The Motor Vehicle Store Manager provides leadership to ensure the store delivers outstanding customer service, meets operating objectives, sales, and financial goals, and follows company policies and procedures. The manager ensures employees are properly motivated and trained and that qualified replacements are prepared to fill open positions. The role includes serving customers with motor vehicle titles, registrations, permits, and other motor vehicle services; learning and applying Arizona Department of Transportation Motor Vehicle Department rules and procedures; and fostering a customer-service and sales culture. The position is located at 1152 E. Broadway Rd., Mesa, AZ 85204.

Requirements

At least two years of management experience.
A vehicle, valid driver’s license, and current proof-of-insurance record in good standing.
High school diploma or GED equivalent.
Knowledge of level 1 inspection, vehicle registration and renewal, and other motor vehicle services.
Ability, willingness, and comfort engaging with customers.
Ability to develop positive relationships with internal and external customers.
Strong desire to exceed corporate initiatives and inspire excellence in a team.
High-energy, collaborative leadership expertise.
Professional appearance and demeanor.
Superior verbal and written communication and presentation skills.

Nice To Haves

English/Spanish bilingual ability.

Responsibilities

Maintain exemplary customer service and establish strong customer relationships.
Implement strategies to meet store goals and objectives.
Recruit, develop, and motivate store employees to exceed customer expectations.
Ensure compliance with federal, state, and local regulations.
Assist customers with motor vehicle titles, registrations, permits, and other motor vehicle services.
Learn and apply Arizona Department of Transportation Motor Vehicle Department rules, regulations, processes, and procedures.
Establish a customer-service and selling culture to maximize sales.
Supervise customer service representative activities, including transaction processing, cash drawer maintenance, and cash-handling procedures.
Coach and develop assistant managers and shift supervisors according to career development plans set by the District Manager.
Market within the community to increase market share and store revenues.
Resolve customer complaints to increase customer satisfaction.
Control labor hours, cash, store audits, and shrinkage.
Help maintain a neat and clean store environment.
Perform other duties as assigned.