Motor Vehicle Store Manager

PLS•Mesa, AZ

5d•Onsite

About The Position

The Motor Vehicle Store Manager provides leadership to ensure the store delivers outstanding customer service, meets operating objectives, sales and financial goals, and follows company policies and procedures. The manager also motivates and trains store employees and develops qualified replacements for open positions. The role includes providing motor vehicle services to customers, including help with titles, registrations, permits, and related services. The manager learns and applies Arizona Department of Transportation Motor Vehicle Department rules, regulations, processes, and procedures. The manager also builds customer relationships and a strong service and sales culture, supports community marketing, and maintains a clean store environment. PLS is a retail provider of financial services, with more than 200 financial service centers in 12 states. The company emphasizes customer focus, communication, integrity and trust, teamwork, and results.

Requirements

At least two years of management experience.
A vehicle, valid driver’s license, and current proof of insurance; driving record must be in good standing.
High school diploma or GED equivalent.
Knowledge of level 1 inspection, vehicle registration and renewal, and other motor vehicle services.
Ability, willingness, and comfort engaging with customers.
Ability to develop positive relationships with internal and external customers.
Strong desire to exceed corporate initiatives and inspire excellence in a team.
High-energy, collaborative leadership expertise.
Professional appearance and demeanor.
Superior verbal and written communication and presentation skills.

Nice To Haves

English/Spanish bilingual ability.

Responsibilities

Maintain exemplary customer service and build customer relationships that encourage customers to choose PLS over competitors.
Implement strategies to meet store goals and objectives.
Recruit, develop, and motivate store employees to exceed internal and external customer expectations.
Ensure compliance with federal, state, and local regulations.
Provide customers with motor vehicle titles, registrations, permits, and other motor vehicle services.
Learn and apply Arizona Department of Transportation Motor Vehicle Department rules, regulations, processes, and procedures.
Establish a strong customer service and selling culture to maximize sales.
Supervise CSR activities, including transaction processing, cash drawer maintenance, and cash handling procedures.
Coach and develop assistant managers and shift supervisors in accordance with career development plans set by the District Manager.
Market within the community to increase market share and store revenues.
Resolve customer complaints to increase customer satisfaction.
Control labor hours, cash, store audits, and shrinkage.
Help maintain a neat and clean store environment for customers and employees.
Perform other duties as assigned.