Mortgage Transaction Analyst

Fay Financial•Rosemont, IL

5d•$27 - $32•Hybrid

About The Position

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans. Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents. Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors. Reporting to the AVP of Transaction Management – Whole Loans, this position is responsible for administering a defined interim servicing process for the Retail and Correspondent channels. This role also supports the Transaction Management Desk by managing overflow tasks and performing designated post-closing responsibilities. This role is responsible for coordinating onboarding and oversight of first payment collection and application, borrower communications and disclosures, escrow reconciliation and investor transfer notices during the period between loan origination and investor boarding or transfer. The role ensures compliant handling of RESPA-required timelines, reduces unnecessary loan boarding and enhances the borrower experience during the first payment cycle. Additionally, the role ensures strict adherence to organizational policies, regulatory requirements and industry standards.

Requirements

Bachelor’s degree in Finance or related field (or equivalent combination of years of experience with High School diploma/GED)
5+ years of mortgage industry experience, including at least 3 years in a mortgage servicing environment
2+ years of experience in a direct-to-consumer mortgage servicing role
Prior experience delivering loan files, data and documentation to end investors or third-party entities
Proficiency with Encompass or a similar loan origination system
Strong skills and experience in MS Word, Excel and Outlook
Ability to routinely lift and move boxes weighing up to 20 pounds
Strong verbal and written communication skills with the ability to facilitate meetings and effectively lead discussions
Strong listening and interpersonal skills
Strong analytical skills and problem-solving abilities
Solid decision-making abilities coupled with sound judgment
Strong time management skills
Ability to prioritize numerous tasks and manage shifting priorities in a fast-paced, dynamic environment
Client focused with strong execution skills and results orientation
High-level of precision with attention to detail and consistency
Flexible, open to change, ability to learn new things quickly
Ability to work in a collaborative environment and provide guidance for working groups
Self-directed; some comfort working with ambiguity or uncertainty

Responsibilities

Administering a defined interim servicing process for the Retail and Correspondent channels.
Supporting the Transaction Management Desk by managing overflow tasks.
Performing designated post-closing responsibilities.
Coordinating onboarding and oversight of first payment collection and application.
Managing borrower communications and disclosures.
Handling escrow reconciliation.
Processing investor transfer notices during the period between loan origination and investor boarding or transfer.
Ensuring compliant handling of RESPA-required timelines.
Reducing unnecessary loan boarding.
Enhancing the borrower experience during the first payment cycle.
Ensuring strict adherence to organizational policies, regulatory requirements and industry standards.