Mortgage Supervising Loan Officer

PNC Bank•Concord, CA

17d•Onsite

About The Position

As a Mortgage Supervising Loan Officer in PNC's Mortgage organization, the employee will be based in the East Bay market (Walnut Creek, Concord, or Fremont), California. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The role manages the daily loan activities of a small, high-performing Mortgage Loan Officer team, develops and retains an effective sales force across the market, and manages both personal and team pipelines. The employee recommends mortgage loan solutions that comply with lending guidelines and meet clients’ requirements; manages customer relationships and identifies opportunities to retain or develop clients; and prepares loan solutions, refers other banking products and services, and reviews documentation for compliance. The role also gathers and analyzes financial information for multifaceted or complex borrowers and collaborates with internal and external stakeholders to complete mortgage transactions. The position requires customer focus and effective management of risks in accordance with PNC's Enterprise Risk Management Framework. Candidates typically have a university or college degree and at least two years of relevant professional experience. A comparable combination of education, job-specific certifications, and experience (including military service) may be considered instead of a degree. No degree or certification is listed as required. The role is incentive eligible, with incentive payment based on company, business, and/or individual performance. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically, a university or college degree and at least two years of relevant professional experience; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrated knowledge, skills, and abilities appropriate to the role.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
The role is subject to FDIA Section 19 requirements and, for any registered role, applicable SAFE Act and/or FINRA requirements concerning certain criminal history.

Nice To Haves

A proven history of production in the East Bay market.
Skills in banking products, client prospecting, customer relationships, customer solutions, documentation, innovation, mortgages, and sales.
Competencies in coaching others, customer experience management, effective communications, financial analysis, loan origination, matrix management, mortgage products, sales tasks and activities, and selling.

Responsibilities

Recommend loan solutions in accordance with lending guidelines and clients’ requirements.
Manage the daily loan activities of a small, high-performing Mortgage Loan Officer team.
Manage a portfolio of customer relationships.
Seek opportunities to retain existing clients and develop new clients.
Prepare loan solutions, refer other banking products and services, and review documentation for compliance.
Grow, retain, and develop an effective sales force to cover the market geography.
Manage personal and team pipelines for efficiency.
Collaborate with internal and external stakeholders to complete mortgage transactions.
Collect and analyze customer financial information for multifaceted and/or complex borrowers.
Focus on customer needs and satisfaction when making business decisions and creating customized solutions.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision coverage options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.