Mortgage Servicing Team Member, Full-Time, Marlborough MA Hybrid MA
About The Position
The Mortgage Servicing Team Member is responsible for ensuring the input, auditing and maintenance of all mortgage data. This role involves answering incoming phone calls to address member questions and requests, inputting and booking mortgages on the DCU's servicing platform, quoting and accepting payoffs, and responding to various member servicing inquiries. The Team Member will also perform file maintenance duties such as discharge research and preparation, loan corrections, subordinations, credit disputes, researching GL variances, and loss draft processing. Additionally, they will complete assigned service requests within established timeframes, assist with loan boarding and preparation of documents for loan sales, process inbound correspondence, and ensure all closing and post-closing processes are complete. Compliance with all applicable state and federal laws and regulations is crucial, along with performing other job-related duties as assigned.
Requirements
- High School diploma or equivalent
- 1-3 years mortgage or related experience
Responsibilities
- Answer incoming phone calls, as part of a phone queue, to address member questions and requests
- Input and book all mortgages on the DCU's servicing platform, quote and accept payoffs, and respond to various member servicing inquiries and requests.
- Perform file maintenance duties including, but not limited to: discharge research and preparation, loan corrections, subordinations, credit disputes, research GL variances, and loss draft processing
- Complete assigned service requests within the established department timeframes and effectively communicate with members as needed.
- Assist and support functions for loan boarding and preparation of documents for loan sales
- Process department inbound correspondence receive through e-mail, fax or standard mail.
- Perform support functions to ensure all closing and post closing processes are complete.
- Ensure compliance with all applicable state and federal laws and regulations.
- Perform other job-related duties as assigned by Managers(s).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
