Consumer Loan Member Service Representative, Full-time, Hybrid Marlborough MA
About The Position
Responsible for processing loan applications and preparing and disbursing loan closing documents in an efficient and timely manner. This role involves performing various duties associated with reviewing, processing, and funding Direct and Indirect loan applications. The representative will review and analyze loan application documentation to determine loan integrity and validity prior to funding, following appropriate procedures and guidelines to limit risk exposure. They will also book loans to the host system, provide timely funding to members and dealer partners, and prepare and disburse accurate loan closing documents, following up on call backs to finalize loans. Additionally, the role requires providing timely and accurate information on the Credit Union's loan programs and delivering prompt, courteous, and professional service to members, branch staff, and dealer partners. The representative will answer calls from the Consumer Loan queues, meeting performance expectations for average handle time, schedule adherence, and calls taken. They will also achieve monthly sales goals and referrals by identifying members' needs and making appropriate referrals to cultivate a strong membership. Other job-related duties may be assigned by management.
Requirements
- High school diploma or equivalent
- 1-3 years of related experience preferably in a Financial Institution
- Ability to read and understand credit bureau reports a plus
Nice To Haves
- Previous experience working in a Call Center environment preferred
Responsibilities
- Perform various duties associated with reviewing, processing, and funding Direct and Indirect loan applications.
- Review and analyze loan application documentation to determine loan integrity and validity, of loan applications and packages prior to funding.
- Follow appropriate procedures and guidelines to limit risk exposure. Review exceptions and escalate to supervisors when necessary.
- Book loans to host system and provide timely funding to members and dealer partners. Prepare and disburse thorough and accurate loan closing documents. Follow up on call backs in order to finalize loans.
- Provide timely and accurate information on the Credit Union's loan programs, as well as prompt, courteous, and professional service to members, branch staff, and dealer partners.
- Promptly answer calls presented to the Consumer Loan queues and meet performance expectations including, average handle time, schedule adherence, and calls taken.
- Achieve monthly sales goals and referrals by identifying members' needs and making appropriate referrals to cultivate a strong membership.
- Perform other job-related duties as assigned by Managers(s).
Benefits
- excellent work-life balance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
