Mortgage Servicing Team Member, Full-Time, Marlborough MA Hybrid MA

DCU • Marlborough, MA

1d • Hybrid

About The Position

The Mortgage Servicing Team Member is responsible for ensuring the input, auditing and maintenance of all mortgage data. This role involves handling member inquiries, processing loan data, and ensuring compliance with regulations.

Requirements

• High School diploma or equivalent
• 1-3 years mortgage or related experience

Responsibilities

• Answer incoming phone calls, as part of a phone queue, to address member questions and requests
• Input and book all mortgages on the DCU's servicing platform, quote and accept payoffs, and respond to various member servicing inquiries and requests.
• Perform file maintenance duties including, but not limited to: discharge research and preparation, loan corrections, subordinations, credit disputes, research GL variances, and loss draft processing
• Complete assigned service requests within the established department timeframes and effectively communicate with members as needed.
• Assist and support functions for loan boarding and preparation of documents for loan sales
• Process department inbound correspondence receive through e-mail, fax or standard mail.
• Perform support functions to ensure all closing and post closing processes are complete.
• Ensure compliance with all applicable state and federal laws and regulations.
• Perform other job-related duties as assigned by Managers(s).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED