Collateral Management Team Member I, Full-Time, Hybrid Marlborough Ma

Digital Federal Credit Union • Marlborough, MA

1d • $21 - $22 • Hybrid

About The Position

Process work pertaining to the Loan Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes. Assist the Loan Services Department with achieving key performance goals and service level standards. Cross train on a variety of the Loan Services Department processes to further support the overall goals of the department and DCU.

Requirements

• Six months to one year of related experience in a financial institution preferred
• Prior customer service experience
• Basic PC skills

Responsibilities

• Learn and understand all aspects of the Title Tracking Program and the Collateral Protection Program
• Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members
• Process Pega Emails
• Process Collateral Management Mail
• Process Service Requests: State Change, Name Change, Duplicate Title, Title Copy, Miscellaneous Title, CPI Total Loss
• Process Reports: 18% Default, Missing Title Alert, Import Errors, Unrecognized, Need Contract, Discrepant, Specific Loan Types, DMW Warning
• Prepare Berkheimer Title Package
• Prepare Lease Buyout Title Seller Documents
• Perform Lien Placement Fee Transactional Audit
• Process Collateral Protection Reports: Collateral Protection Insurance (CPI) Refunds, CPI Billing, CPI Premiums, CPI Class 16 report, CPI Payment Changes
• Prepare State National Insurance Policy Package
• Complete training courses within established guidelines
• Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
• Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
• Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
• Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
• Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed