Collateral Management Team Member I, Full-Time, Hybrid Marlborough Ma
DCU•Marlborough, MA
•Hybrid
About The Position
Process work pertaining to the Loan Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes. Assist the Loan Services Department with achieving key performance goals and service level standards. Cross train on a variety of the Loan Services Department processes to further support the overall goals of the department and DCU.
Requirements
- Six months to one year of related experience in a financial institution preferred
- Prior customer service experience
- Basic PC skills
Responsibilities
- Learn and understand all aspects of the Title Tracking Program and the Collateral Protection Program
- Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members
- Process Pega Emails, Collateral Management Mail, Service Requests (State Change, Name Change, Duplicate Title, Title Copy, Miscellaneous Title), Total Loss Reports (18% Default, Missing Title Alert, Import Errors, Unrecognized, Need Contract, Discrepant, Specific Loan Types, DMW Warning), Berkheimer Title Package, Lease Buyout Title Seller Documents, Lien Placement Fee Transactional Audit, Collateral Protection Reports (CPI Refunds, CPI Billing, CPI Premiums, CPI Class 16 report, CPI Payment Changes), and State National Insurance Policy Package
- Complete training courses within established guidelines
- Actively contribute to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
- Maintain a high level of professionalism and respect during interactions with both members and colleagues alike
- Maintain a working knowledge of and adhere to DCU policies and procedures related to the position as well as all applicable regulations
- Perform work functions with attention to detail, within established timeframes and follow through as needed to complete tasks
- Meet or exceed performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
